Microsoft Teams Application
- Gerry Durning
- Zszugyi
- Gabor Moczar (Unlicensed)
AVAILABLE IN 9.7.7 AND LATER
The Verint Capture for Microsoft Teams - Recording Controls Application, is a native Microsoft Teams Application that allows privileged Microsoft Teams users to control compliance recording, by starting and or stopping the VFC Compliance Recorder.
The standard Microsoft Teams recording integration enables VFC to record all user participation in Microsoft Teams calls and meetings, for additional information please refer to Microsoft Teams. However, some organizations have a policy or regulatory need to allow certain users should to control recording. In these environments, a Recorded Microsoft Teams user may be required to ask for permission to record, or alternatively a Recorded Microsoft Teams user may be required to stop recording during a conversation. In both instances the recording must be archived within the Compliance Recorder.
Verint have developed a native Microsoft Teams Application to control VFC Compliance Recording, the VFC Record Teams Application can be made available to privileged users within the organization's Microsoft Teams Application Catalogue, the VFC Record Teams Application can be used on Desktop and Mobile Devices.
Supported Features
The VFC Record Teams Application supports the following use cases:
| Feature | Functionality | Use Case |
|---|---|---|
| Recording Controls | Display ongoing Conversations | Displays the active Microsoft Teams conversations that the user is participating in. The user can select which conversation to control |
| Recording Controls | Start Recording | User has the ability to first gain recording consent from participants before initiating Compliance Recording |
| Recording Controls | Stop Recording | User has the ability to stop Compliance Recording. This may be required if consent is withdrawn. |
| Recording Controls | Pause and Resume Recording | User has the ability to Pause and Resume Compliance Recording. This may be required if the conversation topic includes PII or other scenario that should not be recorded for a period of time. Please note, Pause / Resume requires always on recording and will create One Recording. Start / Stop will create multiple recording files. |
| View Recordings | Playback Conversations | User has the ability to view their recordings, and playback. Please note this may require additional User Configuration to allow Replay. |
| Audit Log | Audit Events | Actions performed in the Recording Controls Application can be tracked in the Audit Log. The Audit Log shows recording start, stop, pause, and resume events, and participants being muted or unmuted. Available from release 9.9.2. |
Verba user permissions are applied for the users. The conversation access scope is applied for the search result. The logged in user will able to see only the assigned conversations. If the user is a group supervisor the same access rules are applied as on the Verba Web Application.
For playback, the user's role has to have 'Play Conversation' permission.
For ongoing list, the user's role has to have 'List Ongoing Conversation' permission
Additional Information
- Installing and Configuring the VFC Recording Controls Application
- Using the VFC Recording Controls Application