Labels
The Labeling system allows users with sufficient rights to create labels that can be applied to conversations to distinguish and group them together in a highly customizable manner.
Once created, labels can be applied to conversations to tag them in the search result list, thus making it considerably easier to search for them.
Multiple labels can be applied to the same conversation. Labeling is deeply integrated with user access control and can be used to manage the accessibility of the tagged conversations for specific users and groups.
Labels can be applied to conversations manually from the conversation search page or automatically based on configurable criteria.
The system also includes the option to place tagged calls under Legal Hold to make sure the selected conversations cannot be deleted.
The following articles contain the guides to setting up and using the labeling system.