SMTP Placeholder Fields

Owned by Kiss, Mate
Last updated: Oct 18, 2022 by gabor.vass
5 min read

In the SMTP configuration fields one can put placeholders and macros (expressions) that will be replaced by call-related metadata information when the actual e-mail is constructed.

Here is the list of available placeholder fields with their description:

Caller Party
[From]Phone number or address of the caller party 
[FromName]The display name of the caller party
[FromIP]The IP address of the caller party 
[FromDeviceID]The device identifier of the caller party 
[FromRTPCount]The RTP packet count of the caller party 
Verba From Party
[FromLoginName]The login ID of the Verba user associated with the caller party 
[FromVerbaName]The display name of the Verba user associated with the caller party 
[FromEmailAddress]The email address of the Verba user associated with the caller party 
[FromUserCustomField0], [FromUserCustomField1], ... [FromUserCustomField9]The custom user field 0, 1, ... 9 of the Verba user associated with the caller party 
Called Party
[To]Phone number or address of the called party 
[ToName]The display name of the called party 
[ToIP]The IP address of the called party 
[ToDeviceID]The device identifier of the called party 
[ToRTPCount]The RTP packet count of the called party 
Verba To Party
[ToLoginName]The login ID of the Verba user associated with the called party 
[ToVerbaName]The display name of the Verba user associated with the called party 
[ToEmailAddress]The email address of the Verba user associated with the called party 
[ToUserCustomField0], [ToUserCustomField1], ... [ToUserCustomField9]The custom user field 0, 1, ... 9 of the Verba user associated with the called party 
Conversation IDs
[VerbaConversationID]Verba unique conversation identifier 
[PlatformConversationID]Conversation identifier provided by the communication platform 
Conference
[Conference] In the case of conference recording, it shows "true" otherwise "false" 
[ConferenceParticipants]A comma-separated list of phone numbers (and e-mail addresses when available), e.g.: "testuser1" <testuser1@verbatest.local>, "testuser2" <testuser2@verbatest.local>, "John Doe", "Jane Doe" 
[NumberOfParticipants]The number of conference participants 
[MeetingID]Meeting identifier provided by the communication platform 
[StartDateTime]The start datetime of the conversation in GMT, e.g.: 2019.05.31 16:56:16.388 
[StartDate]The start date of the conversation in GMT, e.g.: 2019.05.31 
[StartTime]The start time of the conversation in GMT, e.g.: 16:56:16.388 
[EndDateTime]The end datetime of the conversation in GMT, e.g.: 2019.05.31 16:56:46.848
[EndDate]The end date of the conversation in GMT, e.g.: 2019.05.31 
[EndTime]The end time of the conversation in GMT, e.g.: 16:56:46.848 
[Duration]The length of the conversation formatted as: days hours:minutes:seconds 
[DurationInMinutes]The length of the conversation in minutes 
[MediaLength]The length of the recorded media file in seconds 
SMTP Generation
[Year]The current year in GMT 
[Month]The current month in GMT 
[Day]The current day in GMT 
[Hour]The current hour in GMT 
[Minute]The current minute in GMT 
[Second]The current second in GMT 
[DateTime]The current datetime in GMT, e.g.: 2019.05.27 14:26:46.396 
[PolicyName]The name of the export policy 
Conversation Details
[Modality]The display name of the modality, e.g.: Voice, Video, Instant Messaging, Desktop Screen, Screen & Application Share 
[ModalityId]The ID of the modality, e.g.: voice, video, instant_messaging, desktop_screen, screen_and_applicaton_share 
[RecordedParty]The value of [From] or [To] or "Unknown" when unset 
[Direction]The direction of the conversation from the system point of view as text, e.g.: "Internal", "PSTN Incoming", "PSTN Outgoing", "Inter-tenant", "Dictation", "External", "Federated Incoming", "Federated Outgoing", "Contact Center Incoming", "Contact Center Outgoing", "Conference", "Undefined" 
[DirectionUser]The direction of the conversation from the recorded user point of view as text, e.g.: "Inbound", "Outbound" or "Unknown" 
[RecordingServer]The hostname of the recording server 
[EndCause]The conversation end cause as text, e.g.: "Normal", "Caller termination", Callee termination", "Transfer", "Hold", etc. 
[UserID]The User ID obtained from the communication platform 
Errors & Statistics
[RecordingFailed]If the recording failed, it shows "true" otherwise "false" 
[MediaError]The media error as text (it can contain any or none, space character separated list), e.g.: "No media", "Length mismatch", "RTP duplication", "RTP loss", "SRTP decryption", "Decoding error", "Media mixing", "One direction", "Missing file", "Corrupted file" 
[SilenceRatio]Silence to call length ratio in percent, e.g.: 68 
[TalkoverRatio]The length where both participants are talking to call length ratio in percent, e.g.: 32 
[LongestSilence]Longest silence in seconds 
Instant Messaging Transcript (for more details please use the links)
[IMTranscript]Displays the IM transcript with the timezone of the Verba user who created this policy 
[IMTranscript_InUserTimezone]Displays the IM transcript in the recorded user's timezone
[IMTranscript_NoLeaveJoin]Excludes the "Entered Conversation" and "Left Conversation" messages 
[IMTranscript_NoLeaveJoin_InUserTimezone]Excludes the "Entered Conversation" and "Left Conversation" messages in the recorded user's timezone
[IMTranscript_HTML]Displays the messages using HTML formatting in GMT timezone
[IMTranscript_HTML_InUserTimezone]Displays the messages using HTML formatting in the recorded user's timezone
[IMTranscript_HTML_NoLeaveJoin]Displays the messages using HTML formatting and excludes the "Entered Conversation" and "Left Conversation" messages in GMT timezone
Transcript_HTML_NoLeaveJoin_InUserTimezone]Displays the messages using HTML formatting and excludes the "Entered Conversation" and "Left Conversation" messages in the recorded user's timezone

[IMTranscript2]

Displays the IM transcript in plain text format in GMT timezone
[IMTranscript2_InUserTimezone]Displays the IM transcript in plain text format in the recorded user's timezone
[IMTranscript2_HTML]Displays the IM transcript using HTML formatting in GMT timezone
[IMTranscript2_HTML_InUserTimezone]Displays the IM transcript using HTML formatting in the recorded user's timezone
[IMTranscript3]Displays the advanced IM transcript in GMT timezone
[IMTranscript3_HTML]Displays the advanced IM transcript in the recorded user's timezone
[IMTranscript4_HTML]Displays the messages using HTML formatting in GMT timezone, formatted table
[IMTranscript4_HTML_InUserTimezone]Displays the messages using HTML formatting in user timezone, formatted table

[NumberOfMessages]

The number of recorded IM messages 
Voice Transcription
[Transcription]Voice transcription text 
Metadata Templates
[Meta-TemplateID-ColumnIndex-FriendlyName]The FriendlyName is an optional syntax element and is not used by the service. It is available to make the configuration more human-readable. 

For example: [Meta-14-3-BT_ITS_Line] where the TemplateID=14 is the BT-ITS metadata template, ColumnIndex=3 is the Line field.

Expressions
ISNULL( [value1] , [value2] , [value3] )First not null (empty) value will be chosen 
ISIM( [value] )Text in the phranteses will be only displayed when the attachment is an IM file
ISNOTIM( [value] )Text in the phranteses will be only displayed when the attachment is not an IM file 
ISVOICE( [value] )Text in the phranteses will be only displayed when the attachment is a Voice file 
ISNOTVOICE( [value] )Text in the phranteses will be only displayed when the attachment is not a Voice file 
ISVIDEO( [value] )Text in the phranteses will be only displayed when the attachment is a Video file 
ISNOTVIDEO( [value] )Text in the phranteses will be only displayed when the attachment is not a Video file 
ISDESKTOP( [value] )Text in the phranteses will be only displayed when the attachment is a Desktop Screen file 
ISNOTDESKTOP( [value] )Text in the phranteses will be only displayed when the attachment is not a Desktop Screen file 
ISSHARE( [value] )Text in the phranteses will be only displayed when the attachment is a Screen & Application Share file 
ISNOTSHARE( [value] )Text in the phranteses will be only displayed when the attachment is not a Screen & Application Share file 
DATETIME( [value], [date format])Format date time value, using %ddd as name of day, %MMM as name of month, %yyyy as year, %MM as month, %dd as day, %HH as hour, %mm as month, %ss as second. Example:

DATETIME([EndDateTime]),%ddd, %dd %MMM %yyyy %HH:%mm:%ss)

Note: if there is a leading space in the format string, then the result will also contain a leading space.

Warning: Do not use DATETIME() in the Headers section in the Date field.


If you leave blank fields then Verba will use the following default values:

  • Header From = ISNULL([FromEmailAddress],[From],[FromName],[FromDeviceID],[FromIP],[FromLoginName],[FromUserCustomField0])
  • Header To = ISNULL([ToEmailAddress],[To],[ToName],[ToDeviceID],[ToIP],[ToLoginName],[ToUserCustomField0])
  • Header CC = [ConferenceParticipants]
  • Title = Verba Technologies - Export action (  <policy_name> ) - [VerbaConversationID]