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Data processors

Data processors

Data processors represent integrations with external data processing solutions such as transcription engines or transcription service providers. To use a data management policy that requires an external data processing solution, a data processor has to be created. Data management policies using the built-in functionality of the system, such as voice quality check, speech indexing, or encryption, do not require data processors.

View data processors

  1. In the VFC web application, under Data, select Data Processors.

  2. To filter the list of data processors, use the filters above the table, and click Find.

  3. To view the details of a data processor, click on it in the list of results. The new screen shows the following details for a data processor:

    1. Configuration details.

    2. Data management policies that use the data processor.

    3. Roles with permissions that use the data processor.

Create a data processor

  1. On the Data Processors screen, select Add New Data Processor.

  2. Fill in the configuration parameters of the data processor.

  3. Click Save.

Data processor configuration parameters

 

 

 

 

 

 

Environment

In multi-tenant environments, the environment for which the data processor is configured.

Mandatory

Enabled

If selected, the data processor is enabled and active.

Disabling a data processor also disables the related data management policies, and clears the permissions and prompt configurations in the relevant roles.

Mandatory

Name

Name of the data processor.

Mandatory

Visible for All Tenants

In multi-tenant environments, specifies if the data processor can be shared between tenants.

Mandatory

Type

Type of the data processor.

Options:

  • Speech Transcription

Mandatory

Engine

The software to which the data processor connects for use.

Options:

  • Speechmatics

  • Scribe

  • Communications Analytics

  • Communications Analytics (compatibility mode)

Mandatory

Validate Certificate

If selected, the connection to the engine is secured by validating the engine certificate at each connection attempt by the web application.

If the validation fails, the web application shows a “Could not synchronize“ error message on the ASR models screen.

Only available for the Communications Analytics engine, not its compatibility mode version.

Mandatory

Trusted Certificate

The trusted certificate against which the certificate of the engine is validated at each connection attempt by the web application.

Enter the Root CA certificate in PEM format if it is not trusted by default.

Only available if the Validate Certificate setting is selected.

 

Validate Host Name

If selected, the connection to the engine is secured by validating the engine host name specified by the certificate Subject Alternative Name (SAN) at each connection attempt by the web application.

If the validation fails, the web application shows a “Could not synchronize“ error message on the ASR models screen.

Only available if the Validate Certificate setting is selected.

Mandatory

API Root URL

Root URL on which the engine API is available.

 

API User

Username used to connect to the engine API.

Only available for the Speechmatics, Communications Analytics, Communications Analytics (compatibility mode) engines.

 

API Token

Token used to connect to the engine API.

Only available for the Speechmatics, Communications Analytics, Communications Analytics (compatibility mode) engines.

 

Port

Port on which the engine API is available.

Only available for the Scribe engine.

 

Enable Speaker Diarisation

Enables the identification of the number of speakers in an audio file and the segmentation of transcripts according to speaker identity.

 

Enable Gender Classification

Enables the Gender Classification feature of the Scribe integration.

Only available for the Scribe engine.

 

Enable Identify Quotes

Enables the Identify Quotes feature of the Scribe integration.

Only available for the Scribe engine.

 

Enable Insights

Enables the Insights feature of the Scribe integration.

Only available for the Scribe engine.

 

Enable Voice Consistency Check

Enables the Voice Consistency Check feature of Communications Analytics.

Only available if the system is licensed for the feature, and only for the Communications Analytics engine, not its compatibility mode version.

 

Test Connection

Tests the connectivity between the data processor and the engine. If errors exist in the data processor configuration, a new tab opens and lists the issues detected.

Only available for the Communications Analytics engine, not its compatibility mode version.

 

Modify a data processor

  1. On the Data Processors screen, click on the required data processor in the list of data processors.

  2. Modify the configuration details of the data processor, and click Save.

Delete a data processor

Before you begin:

Ensure that no data management policy uses the data processor.

Process:

  1. On the Data Processors screen, click on the required data processor in the list of data processors.

  2. Click Delete, and in the confirmation dialog, click OK.