Bloomberg Vault - Voice

This page guides the users through the configuration of a Bloomberg Vault service as a Storage Target in the system.

Bloomberg Vault is a cloud-based information management service that delivers compliance, eDiscovery, and enterprise, archiving by leveraging the scalability and reliability of Bloomberg’s global infrastructure.
Organizations use Bloomberg Vault to manage and archive a broad range of enterprise communications and collaboration data, including email, instant message (IM), mobile, files, voice data and social media. 
The SaaS solution provides information governance and information analytics solutions, including enterprise archiving, surveillance, eDiscovery, trade reconstruction and data analytics.

For a general description of storage targets, please refer to Storage and export targets.

Please refer to the official Bloomberg Vault guide to configure the cloud service.

The export of conversation transcripts is supported for Bloomberg Vault voice integrations, and the transcripts are converted to the format used by Bloomberg Vault.

Reconciliation

The Bloomberg Vault platform has a reconciliation feature which indicates if an uploaded record was successfully processed and ingested into the archive or not. 

The reconciliation process can take up to 2 hours, it is not an instantaneous process. The export job only marks the export successful for a record when the Bloomberg Vault successfully reconciled the uploaded file.

The Bloomberg Vault generates a response XML with the processed media file hashes. If this is not a match with Verba media file hashes the Verba Storage Service will re-try the upload. This re-try can only occur 5 times after this the Verba Storage Service will log that the upload as failed and it will start the (5) tries again in the export task's next schedule time. Also, after 5 failed upload tries the Bloomberg Vault creates an alert and the Bloomberg staff will investigate what caused the failure on their side.

Due to the reconciliation feature in Bloomberg Vault, the system caches the exported files on the local disk of the Media Repository until the Bloomberg Vault system processes the uploads. It is recommended to allocate at least the size of the total export as free space always available for the system.

Creating a Bloomberg Vault: Voice target

Follow the steps below to create a new Verba Storage target for Bloomberg Vault:

Step 1 - Open the Verba Web interface then select Data > Storage targets from the top menu.

Step 2 - Click on Add New Storage Target

Step 3 - Fill in the configuration form according to the requirements in the following table.

Step 4 - Click Save to save the settings

After this point, the Storage target is available for use by other VFC components (e.g. Data management policies).

CDR Metadata Mapping

Bloomberg Vault ingests voice recording metadata in a specific set of fields set out by its XML schema. The fields can be populated with the values of different VFC CDR metadata fields, depending on the call scenario.