Verint WFO

This page provides a guide for configuring a Verint Storage Target in the Verba system.

To have access control over the media files in the Verint system first, you have to create the employee profiles in Verint. In case the media cannot be assigned to a Verint employee, then only superusers will be able to search and playback the calls using the search outside visibility checkbox. The Verba Storage Manager service also sends out e-mail alerts when the media could not be assigned to an employee.

For a general description of storage targets, please refer to Storage and export targets.

Creating an Employee in the Verint system

Follow the steps below to create a new Employee in the Verint system:

Step 1 - Open the Verint Web interface then click on the top left area to bring up the menu.

Step 2 - Select User Management then click on Profiles

Step 3 - Click on the Create button ()

Step 4 - The required fields are the First Name, Last Name and Employee ID for which you can enter multiple values (sip address, telephone number) 

Step 4 - Click on the save button ().

Creating an API key in the Verint system

Follow the steps below to create a new API key in the Verint system:

Step 1 - Open the Verint Web interface then click on the top left area to bring up the menu.

Step 2 - Select System Management then click on API Keys

Step 3 - Click on the plus icon () on the top right edge of the view to add a new key.

Step 4 - In the popup window select External key type:

Step 5 - Hit the generate button then copy the key to the clipboard by pressing the copy icon ().

Creating a Verint storage target

Follow the steps below to create a new Verba Storage target for Verint:

Step 1 - Open the Verba Web interface then select Policies > Storage Targets from the top menu.

Step 2 - Click on Add New Storage Target

Step 3 - Fill out the configuration form according to the requirements in the following table.

Step 4 - Click Save to save the settings

After this point, the storage target is available for use by other Verba components (e.g. Data management policies).