These placeholders insert the chat messages with the following format:
Possible variants are:
| Placeholder | Description |
|---|
| [IMTranscript2] | Displays the IM transcript in plain text format in GMT timezone |
| [IMTranscript2_InUserTimezone] | Displays the IM transcript in plain text format in the recorded user's timezone |
| [IMTranscript2_HTML] | Displays the IM transcript using HTML formatting in GMT timezone |
| [IMTranscript2_HTML_InUserTimezone] | Displays the IM transcript using HTML formatting in the recorded user's timezone Example codes
|
Example Codes:
# IM Dialog Timezone: GMT
# Start of interaction
# Participant Smith entered on 2021-08-07T18:50:27+0000
Smith (2021-08-07T18:50:27+0000): How may I help you?
# Participant Joe entered on 2021-08-07T18:50:53+0000
Joe (2021-08-07T18:50:53+0000): Question on my Checking account
Joe (2021-08-07T18:50:57+0000): What is that transfer fee?
Smith (2021-08-07T18:51:45+0000): It was for two wire transfers you did during the month. I notice you have an average balance of $11,00 in your checking account. If you open a 2 year CD for $5,000 with us you can avoid all fees.
Joe (2021-08-07T18:51:55+0000): What is the interest rate?
Smith (2021-08-07T18:52:04+0000): Currently it is 4.25%.
Joe (2021-08-07T18:54:20+0000): Sounds good what do I have to do?
Smith (2021-08-07T18:54:30+0000): I can open the account now and transfer $5,000. Is that what you would like to do?
Joe (2021-08-07T18:54:34+0000): Yes
Smith (2021-08-07T18:55:07+0000): I am sending you the web page link so you can accept the terms of the new account. Anything else I can help you with?
Joe (2021-08-07T18:55:14+0000): Thanks, I got it. That's all.
Smith (2021-08-07T18:56:01+0000): URL pushed: https://www.GoldenWestBank/newacc.asp?accId=a45d7d3ffd2
Joe (2021-08-07T18:58:43+0000): Yeah, I got the page up.
Smith (2021-08-07T18:58:49+0000): Thank you for using Golden West Bank. We appreciate your business.
# Participant Smith left on 2021-08-07T18:58:49+0000
# Participant Joe left on 2021-08-07T18:58:49+0000
# End of interaction
# IM Dialog Timezone: Europe/London
# Start of interaction
# Participant Smith entered on 2021-08-07T18:50:27+0000
Smith (2021-08-07T18:50:27+0000): How may I help you?
# Participant Joe entered on 2021-08-07T18:50:53+0000
Joe (2021-08-07T18:50:53+0000): Question on my Checking account
Joe (2021-08-07T18:50:57+0000): What is that transfer fee?
Smith (2021-08-07T18:51:45+0000): It was for two wire transfers you did during the month. I notice you have an average balance of $11,00 in your checking account. If you open a 2 year CD for $5,000 with us you can avoid all fees.
Joe (2021-08-07T18:51:55+0000): What is the interest rate?
Smith (2021-08-07T18:52:04+0000): Currently it is 4.25%.
Joe (2021-08-07T18:54:20+0000): Sounds good what do I have to do?
Smith (2021-08-07T18:54:30+0000): I can open the account now and transfer $5,000. Is that what you would like to do?
Joe (2021-08-07T18:54:34+0000): Yes
Smith (2021-08-07T18:55:07+0000): I am sending you the web page link so you can accept the terms of the new account. Anything else I can help you with?
Joe (2021-08-07T18:55:14+0000): Thanks, I got it. That's all.
Smith (2021-08-07T18:56:01+0000): URL pushed: https://www.GoldenWestBank/newacc.asp?accId=a45d7d3ffd2
Joe (2021-08-07T18:58:43+0000): Yeah, I got the page up.
Smith (2021-08-07T18:58:49+0000): Thank you for using Golden West Bank. We appreciate your business.
# Participant Smith left on 2021-08-07T18:58:49+0000
# Participant Joe left on 2021-08-07T18:58:49+0000
# End of interaction
<h5># IM Dialog Timezone: GMT</h5>
<br/><br/>
<p># Start of interaction</p>
<p># Participant Smith entered on 2021-08-07T18:50:27+0000</p>
<p>Smith (2021-08-07T18:50:27+0000): How may I help you?</p>
<p># Participant Joe entered on 2021-08-07T18:50:53+0000</p>
<p>Joe (2021-08-07T18:50:53+0000): Question on my Checking account</p>
<p>Joe (2021-08-07T18:50:57+0000): What is that transfer fee?</p>
<p>Smith (2021-08-07T18:51:45+0000): It was for two wire transfers you did during the month. I notice you have an average balance of $11,00 in your checking account. If you open a 2 year CD for $5,000 with us you can avoid all fees.</p>
<p>Joe (2021-08-07T18:51:55+0000): What is the interest rate?</p>
<p>Smith (2021-08-07T18:52:04+0000): Currently it is 4.25%.</p>
<p>Joe (2021-08-07T18:54:20+0000): Sounds good what do I have to do?</p>
<p>Smith (2021-08-07T18:54:30+0000): I can open the account now and transfer $5,000. Is that what you would like to do?</p>
<p>Joe (2021-08-07T18:54:34+0000): Yes</p>
<p>Smith (2021-08-07T18:55:07+0000): I am sending you the web page link so you can accept the terms of the new account. Anything else I can help you with?</p>
<p>Joe (2021-08-07T18:55:14+0000): Thanks, I got it. That's all.</p>
<p>Smith (2021-08-07T18:56:01+0000): URL pushed: https://www.GoldenWestBank/newacc.asp?accId=a45d7d3ffd2</p>
<p>Joe (2021-08-07T18:58:43+0000): Yeah, I got the page up.</p>
<p>Smith (2021-08-07T18:58:49+0000): Thank you for using Golden West Bank. We appreciate your business.</p>
<p># Participant Smith left on 2021-08-07T18:58:49+0000</p>
<p># Participant Joe left on 2021-08-07T18:58:49+0000</p>
<p># End of interaction</p>
<h5># IM Dialog Timezone: Europe/London</h5>
<br/><br/>
<p># Start of interaction</p>
<p># Participant Smith entered on 2021-08-07T18:50:27+0000</p>
<p>Smith (2021-08-07T18:50:27+0000): How may I help you?</p>
<p># Participant Joe entered on 2021-08-07T18:50:53+0000</p>
<p>Joe (2021-08-07T18:50:53+0000): Question on my Checking account</p>
<p>Joe (2021-08-07T18:50:57+0000): What is that transfer fee?</p>
<p>Smith (2021-08-07T18:51:45+0000): It was for two wire transfers you did during the month. I notice you have an average balance of $11,00 in your checking account. If you open a 2 year CD for $5,000 with us you can avoid all fees.</p>
<p>Joe (2021-08-07T18:51:55+0000): What is the interest rate?</p>
<p>Smith (2021-08-07T18:52:04+0000): Currently it is 4.25%.</p>
<p>Joe (2021-08-07T18:54:20+0000): Sounds good what do I have to do?</p>
<p>Smith (2021-08-07T18:54:30+0000): I can open the account now and transfer $5,000. Is that what you would like to do?</p>
<p>Joe (2021-08-07T18:54:34+0000): Yes</p>
<p>Smith (2021-08-07T18:55:07+0000): I am sending you the web page link so you can accept the terms of the new account. Anything else I can help you with?</p>
<p>Joe (2021-08-07T18:55:14+0000): Thanks, I got it. That's all.</p>
<p>Smith (2021-08-07T18:56:01+0000): URL pushed: https://www.GoldenWestBank/newacc.asp?accId=a45d7d3ffd2</p>
<p>Joe (2021-08-07T18:58:43+0000): Yeah, I got the page up.</p>
<p>Smith (2021-08-07T18:58:49+0000): Thank you for using Golden West Bank. We appreciate your business.</p>
<p># Participant Smith left on 2021-08-07T18:58:49+0000</p>
<p># Participant Joe left on 2021-08-07T18:58:49+0000</p>
<p># End of interaction</p>
Example Mailbox:
