Configure the IP Phone Service in UCM Express

Owned by Kiss, Mate
May 24, 2022
1 min read

Cisco Unified Communications Manager Express supports XML services but with limited functionality (e.g. phone level service parameters cannot be defined). Because of such kind of limitations, Verba Phone Service differs in some way from the original functionalities:

  • Access without authentication - this mode originally requires a parameter provided by each phone in order to identify the given user. Since Unified Communications Manager Express does not support service parameters, the automatically provided device name (MAC address) is used to identify the users. The Verba Phone Service automatically recognizes the device name parameter and tries to find a matching extension record, which has a valid used mapping.
  • Access with authentication - no difference from other Unified Communications Manager versions
  • Quick access - cannot be used.

Configuring the Verba Phone Service without authentication

Step 1 - After authentication select t select the Configure / IP Phone URLs menu item.

Step 2 - Type in the Service URL:

http://verba_media_repository_IP_address_or_hostname/verba/phoneservice.do

Step 3 - Press the Set button.

Configuring the Verba Phone Service with authentication

Step 1 - After authentication select t select the Configure / IP Phone URLs menu item.

Step 2 - Type in the Service URL:

http://verba_media_repository_IP_address_or_hostname/verba/phoneserviceauth.do

Step 3 - Press the Set button.