Configuring Verba for Skype for Business / Lync IM recording

Owned by Kiss, Mate
May 24, 2022
3 min read

Prerequisites

The Verba SfB / Lync Fitler component have to be installed on all Front-End servers. The Verba SfB / Lync IM Filter service have to be registered in the Lync pool.

For the recording and the web access at least a Single Server have to be installed. The roles also can be separated by installing a separate Media Repository and a Recording Server. If high availability or load balancing is required, then additional Recording Servers can be installed.

Firewall configuration

Refer to Firewall configuration for Skype for Business - Lync deployments for more information.

Stage One: Configuring the Verba SfB/Lync IM Recorder component

Follow the steps below to configure the Verba SfB/Lync IM Recorder service

Step 1 - In the Verba web interface go to System > Servers > Select your Recording Server  > Click on the Service Activation tab.

Step 2 - Activate the Verba SfB/Lync IM Recorder Service by clicking on the  icon.

Step 3 - Click on the Change Configuration Settings tab. Expand the SfB/Lync IM Recorder section.

Step 4 - Under the General section set the 'Internal Domain, Numbers Pattern' setting by entering the recorded SIP domains separated by '|' character. (example: contoso.com|adatum.com)

Step 5 (Optional) - Set the 'Create Transcript and Metadata XML Files' setting to Yes in order to write the IM recordings to the disk. (By default the IM recordings are stored only in the database.

Step 6 - Save the changes by clickin on the  icon.

Step 7 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.

Changes can be execute at once at the end. In that case don't forget to click on 'Check All'.

Step 8 - Click on the Service Control tab tab.

Step 9 - Start the Verba SfB/Lync IM Recorder Service by clicking on the  icon.

Repeat these steps for each Recorder Server in your system.

Stage Two: Configuring the Verba SfB/Lync IM Filter component

Step 1 - In the Verba web interface go to System > Servers > Select your Front-End Server  > Click on the Service Activation tab.

Step 2 - Activate the Verba SfB/Lync IM Filter Service by clicking on the  icon.

Step 3 - Click on the Change Configuration Settings tab. Expand the SfB/Lync IM Filter section.

Step 4 - Under the General section set the 'Internal Domain, Numbers Pattern' setting by entering the recorded SIP domains separated by '|' character. (example: contoso.com|adatum.com)

Step 5 - Set the Server Version setting according to the SfB / Lync environment version.

Step 6 - The Verba Lync Chat Recorder Servers field has to conatin the list of the servers where the IM Recorder service installed. Enter every server with the correct port (FQDN:10220), one at each line. 

 

Step 7 - Save the changes by clickin on the  icon.

Step 8 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.

Step 9 - Click on the Service Control tab tab.

Step 10 - Start the Verba SfB/Lync IM Filter Service by clicking on the  icon.

Repeat these steps for each Front-End Server in your system.

Final Stage: Configuring extensions

After finalizing the configuration of the recording services, make sure you have added the extensions you want to record to the Verba extension list. This can be done manually (Extension list) or using Active Directory Synchronization.