Configuring Lync call blocking on recording failure

For a general overview of this feature refer to the Call Blocking on Recording Failure article.

Configuring Call Blocking

You have to enable the call blocking feature on both Verba Proxy and Verba Lync Filter components.

Step 1 - Navigate to System / Servers. Select your server running the proxy service.

Step 2 - Go to Change Configuration Settings / Media Collector and Proxy / RTP Proxy and enable "Block the calls if there is no online recorder".

Step 3 - Click the Save icon to save your settings.

Step 4 - The system will notify you that the changes need to be applied to the server by restarting the necessary services. Execute the required tasks.

Step 5 - Navigate to System / Servers. Select your server running the Lync Filter plugin.

Step 6 - Go to Change Configuration Settings / Lync Filter / Call Blocking and set the "Block the calls if there is no online proxy" and the "Block the calls if media collector fails" settings to Yes.

Step 7 - Go to Change Configuration Settings / Lync Filter / Signaling Information Target Settings and add the public addresses of the edge servers with a '|' separator in the Recording Server(s) section. 

Step 8 - Click the Save icon to save your settings.

Step 9 - The system will notify you that the changes need to be applied to the server by restarting the necessary services. Execute the required tasks.