Configuring Lync - SfB Screen and Application Share recording

It is possible to record the Screen/Application Share sessions in Lync/SfB environments. The solution works for all call scenarios, including internal, external, conference calls.

An example of what this looks like in the Verba player can be seen in the picture below.

Screen or Application Share recording cannot be controlled separately as in essence they are the same feature.

There is no extra configuration required in the system (on top of voice recording) to start recording screen sharing sessions.

To enable recording for this traffic, follow the steps below.

Step 1 - Navigate to the extension configuration page of an extension. In the Verba menu, this is found under Administration -> Extension -> Select an extension

Step 2 - Check the checkbox for Screen/Application Share

Step 3 - (Optional) By default all directions are recorded for this extension for this type of traffic. Optionally, define which directions should be recorded.

Step 4 - Repeat steps 1-3 for all extensions where this feature is to be used.