Configuring media stitching adjustment

In trader voice recording, the media records are separately created from the CTI events in many cases. This is usually due to the nature of the integration, but it also ensures that all media streams are captured, irrespectively if CTI information is available or not.  In case the time synchronization of the servers is not accurate, it could lead to issues when the system is trying to find the related media-only records for the CDR entry. Especially when there are very short calls, a slight drift in the servers' time could cause playback issues, when the users will not be able to play back the related media. It is critically important to configure highly accurate time synchronization for the servers. However, the system also provides a feature, called media adjustment to cope with this problem. 

Configuring default media adjustment for all calls

The system allows configuring a default media adjustment which is then applied automatically for all calls during playback, download, and export. Follow the steps below to configure the default adjustment:

Step 1 - In the Verba Web Interface go to System \ Servers

Step 2 - Select the server from the list where you have the Media Repository role installed 

Step 3 - Click on the Change Configuration Settings tab and navigate to Storage Management \ General

Step 4 - Change the Media Stitch Begin Adjustment (msec) and  Media Stitch End Adjustment (msec) values according to your preference. With a negative value, you can set the starting/ending of the stitching earlier/later in time, with positive you can offset the start/end to a later/earlier time than the CDR start. 

Step 5 - Save the changes by clicking on the  icon.

Step 6 - Repeat the steps on all servers with a Media Repository role. Make sure you configure exactly the same values on all servers, otherwise it will lead to unexpected behavior.

Step 7 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.

Configuring media adjustment for playback

The system allows configuring media adjustment for a single call during playback.

After the playback started, users can adjust the media by clicking on the  icon in the player, the adjustment controls will be shown.