Configuring VoH and ViQ call rules

Configuration checklist

Step 1 - Enable VoH/ViQ feature on the UI. This can be set by Web Application\Miscellaneous\VoH/ViQ enabled option. Changing this will prompt a web application restart

Step 2 - Generate streaming files (.vmf) from MP4 clips (more info here)

Step 3 - Upload and distribute files across Verba nodes including Cisco Announcement service

It can be done under System\Voh/ViQ\Media Files menu:


Step 4 - Create call rule to map video clip to directory number 

It can be done under System\Voh/ViQ\Incoming Call Rules menu:



The call rule defines:

  • Address (incoming number): should be the same as VOH server's "Default Video Content Identifier", this is based on which Verba can associate video clip to VOH server
  • Action: Once - if video clip ends Verba terminates the call, continuous - repeat video clip playback till caller terminates
  • Media file: select video clip to be associated to the address from the uploaded clips


Step 5 - Apply configuration changes by clicking on the appearing banner (see the above screenshot). Depending on changes it will:

      • Download media files on Verba servers running Announcement service
      • Refresh services' configuration with changes in clip - incoming number association