Vodafone
- Kiss, Mate
- Goodall, Mark
Mobile Recording from Vodafone is a next generation mobile voice recording (MVR) solution that captures calls and text messages made and received on any mobile device regardless of operating system. For more information on the Vodafone solution, please refer to the Vodafone website at https://www.vodafone.com/business/solutions/unified-communications/call-recording/network-mobile-recording
Verba directly imports Vodafone calls via a secure and resilient connection. The system monitors when the last import occurred inside business hours, alerting and automatically failing over to an alternate connection if no calls are received. All available calls are imported as soon as they are available.
For a general description of Verba Import sources, please refer to Import sources.
Recording is supported for the following modalities
- Voice
Creating a Vodafone import source
Follow the steps below to create a new Verba Import source for Vodafone:
Step 1 - Open the Verba Web interface then select Data > Import Sources from the top menu
Step 2 - Click on the Add New Import Source link on the top right
Step 3 - Complete the configuration according to the requirements in the following table
| Configuration Item | Description |
|---|---|
| Primary Service URL | URL of the storage location where Vodafone recordings are stored |
| Secondary Service URL | URL of the storage location where Vodafone recordings are stored |
| User | Vodafone account user name |
| Password | Vodafone account password |
| TLS Certificate File / Thumbprint | Certificate file / certificate thumbprint used for the Vodafone connection. |
| TLS Key File | File system location where the certificate key is stored. |
| TLS Key Password | Specify the password for the file that contains the certificate keys. |
| TLS Key Trust List | Specify the list of certificates that Verba trusts from a 3rd-party connection. Available options: pem file with a list of certificates comma separated certificate thumbprints comma separated CA thumbprints |
| Forward Proxy Address | IP address or FQDN of the forward proxy. When defined, the system will connect through a forward proxy. |
| Forward Proxy Port | The port of the forward proxy |
| Forward Proxy Username | Username for basic authentication for the forward proxy server |
| Forward Proxy Password | Password for basic authentication for the forward proxy server |
| Business Hours Timezone | Timezone applied to business hours for monitoring and failover purposes |
| Business Hours Start Time | Start of business hours |
| Business Hours End Time | End of business hours |
| Default Throttle Wait Time (Seconds) | Import back off time if Vodafone is busy |
| Recording Import Batch Size | Maximum number of Vodafone calls to request at once |
| On Completion Delete Files Stored In Vodafone | Must always selected during production. Allows flexibility during setup and testing. |
Step 4 - Click Save to save the settings
Import Policy Configuration
Follow the steps below to configure the Data Import action:
Step 1 - In the Verba web interface, navigate to Data > Data Management Policies
Step 2 - Click on the Add New Data Management Policy button at the top-right corner of the page
Step 3 - For the action, select Data Import
Step 4 - Under Available Import Sources, select the Import Source that you created, then click on the Add button just below the text field
Step 5 - Configure the policy details, based on the information that is shown in the configuration items summary table below
Step 6 - Set up how frequently the Import should be run in the Scheduling section
Step 7 - Click on Save
| Configuration Parameter Name | Description |
|---|---|
| Enable Recording Rules | Must be set as used to help determine call direction. If both source and destination numbers are unknown, i.e., not defined users/extensions, the call will still be recorded but only visible to superuser privilege. |
| Execute Only On Selected Servers | If enabled, a specific server can be chosen that will run this policy. |
Vodafone metadata
The system captures the following metadata specific to Vodafone recordings. These fields are available through the standard and the Vodafone specific custom metadata template.
Metadata Field | Description | Template | Available |
|---|---|---|---|
| Start Date | Start date of the conversation | Standard | Yes |
| Start Time | Start time on the conversation | Standard | Yes |
| End Date | End date of the conversation | Standard | Yes |
| End Time | End time of the conversation | Standard | Yes |
| Duration | Length of the conversation | Standard | Yes |
| User | Name of the recorded user | Standard | Yes |
| From | Subscriber / Third Party Phone number | Standard | Yes |
| From Info | User / contact name | Standard | Yes |
| To | Subscriber / Third Party phone number | Standard | Yes |
| To Info | User / contact name | Standard | Yes |
| Direction | Direction of the call from the system perspective, requires configuring internal number/domain patterns | Standard | Yes |
| Direction (User) | Direction of the call from the recorded user perspective | Standard | Yes |
| From (Verba) | Verba user name associated with the From Number | Standard | Yes |
| To (Verba) | Verba user name associated with the To number | Standard | Yes |
| Location | Hostname of the recording server | Standard | Yes |
| End Cause | Normal, Hold, Transfer, Conference, Device Change, From Terminated, To Terminated | Standard | No |
| Audio Codec | Audio codec of the recorded streams | Standard | No |
| Video codec | Video codec of the recorded streams | Standard | No |
| Platform Call ID | Unique conversation identifier received from the recorded platform | Standard | Yes |
| Silence Ratio | Ratio of silence in the conversation | Standard | No |
| Talkover Ratio | Talkover ratio of the conversation | Standard | No |
| Longest Silence | Length of the longest silence present in the conversation | Standard | No |
| User ID / Agent ID | Vodafone user ID | Standard | Yes |
| From Device | Device ID of the calling party | Standard | No |
| To Device | Device ID of the called party | Standard | No |
| Dialed Number | Original dialed number | Standard | No |
| From IP | IP address associated with the calling party | Standard | No |
| To IP | IP address associated with the called party | Standard | No |
| From Proxy IP | IP address of the proxy server associated with the caller party | Standard | No |
| To Proxy IP | IP address of the proxy server associated with the called party | Standard | No |
| Source Platform | Vodafone | Standard | Yes |
| Conversation Type | Voice | Standard | Yes |
| Forward Reason | Forward reason for the conversation (e.g. forwarded, transferred, team call, delegated, etc.) | Standard | No |
| Recording failed | Indicates if the recording has failed and the metadata was imported during CDR reconciliation | Standard | No |
| Media Length | Length of the media file related to the conversation in hhh:mm:ss format | Standard | No |
| Media Error | Shows the media processing errors during recording | Standard | No |
| Voice Quality | Overall voice quality check score for the conversation | Standard | No |
| Record Type | Standard | Standard | Yes |
| 2N Source | In case of duplicate (2N) recording, records are marked as primary or secondary | Standard | No |
| Recording Id | Unique recording identifier | Vodafone | Yes |
| Archival Remarks | Vodafone archiver identifier and timestamp of call archive within Vodafone | Vodafone | Yes |
| Ingestion Time UTC | Timestamp of VFC recording ingestion | Vodafone | Yes |
| Route Id | Call route within Vodafone | Vodafone | Yes |
| Filename | Media filename within Vodafone, including IP of Vodafone archiver | Vodafone | Yes |