Vodafone

Mobile Recording from Vodafone is a next generation mobile voice recording (MVR) solution that captures calls and text messages made and received on any mobile device regardless of operating system. For more information on the Vodafone solution, please refer to the Vodafone website at https://www.vodafone.com/business/solutions/unified-communications/call-recording/network-mobile-recording

Verba directly imports Vodafone calls via a secure and resilient connection. The system monitors when the last import occurred inside business hours, alerting and automatically failing over to an alternate connection if no calls are received. All available calls are imported as soon as they are available.

For a general description of Verba Import sources, please refer to Import sources.

Recording is supported for the following modalities

Voice

Creating a Vodafone import source

Follow the steps below to create a new Verba Import source for Vodafone:

Step 1 - Open the Verba Web interface then select Data > Import Sources from the top menu

Step 2 - Click on the Add New Import Source link on the top right

Step 3 - Complete the configuration according to the requirements in the following table

Configuration Item	Description
Primary Service URL	URL of the storage location where Vodafone recordings are stored
Secondary Service URL	URL of the storage location where Vodafone recordings are stored
User	Vodafone account user name
Password	Vodafone account password
TLS Certificate File / Thumbprint	Certificate file / certificate thumbprint used for the Vodafone connection.
TLS Key File	File system location where the certificate key is stored.
TLS Key Password	Specify the password for the file that contains the certificate keys.
TLS Key Trust List	Specify the list of certificates that Verba trusts from a 3rd-party connection. Available options: pem file with a list of certificates comma separated certificate thumbprints comma separated CA thumbprints
Forward Proxy Address	IP address or FQDN of the forward proxy. When defined, the system will connect through a forward proxy.
Forward Proxy Port	The port of the forward proxy
Forward Proxy Username	Username for basic authentication for the forward proxy server
Forward Proxy Password	Password for basic authentication for the forward proxy server
Business Hours Timezone	Timezone applied to business hours for monitoring and failover purposes
Business Hours Start Time	Start of business hours
Business Hours End Time	End of business hours
Default Throttle Wait Time (Seconds)	Import back off time if Vodafone is busy
Recording Import Batch Size	Maximum number of Vodafone calls to request at once
On Completion Delete Files Stored In Vodafone	Must always selected during production. Allows flexibility during setup and testing.

Step 4 - Click Save to save the settings

Import Policy Configuration

Follow the steps below to configure the Data Import action:

Step 1 - In the Verba web interface, navigate to Data > Data Management Policies

Step 2 - Click on the Add New Data Management Policy button at the top-right corner of the page

Step 3 - For the action, select Data Import

Step 4 - Under Available Import Sources, select the Import Source that you created, then click on the Add button just below the text field

Step 5 - Configure the policy details, based on the information that is shown in the configuration items summary table below

Step 6 - Set up how frequently the Import should be run in the Scheduling section

Step 7 - Click on Save

Configuration Parameter Name

Description

Enable Recording Rules

Must be set as used to help determine call direction.

If both source and destination numbers are unknown, i.e., not defined users/extensions, the call will still be recorded but only visible to superuser privilege.

Execute Only On Selected Servers

If enabled, a specific server can be chosen that will run this policy.

Vodafone metadata

The system captures the following metadata specific to Vodafone recordings. These fields are available through the standard and the Vodafone specific custom metadata template.

Metadata Field	Description	Template	Available
Start Date	Start date of the conversation	Standard	Yes
Start Time	Start time on the conversation	Standard	Yes
End Date	End date of the conversation	Standard	Yes
End Time	End time of the conversation	Standard	Yes
Duration	Length of the conversation	Standard	Yes
User	Name of the recorded user	Standard	Yes
From	Subscriber / Third Party Phone number	Standard	Yes
From Info	User / contact name	Standard	Yes
To	Subscriber / Third Party phone number	Standard	Yes
To Info	User / contact name	Standard	Yes
Direction	Direction of the call from the system perspective, requires configuring internal number/domain patterns	Standard	Yes
Direction (User)	Direction of the call from the recorded user perspective	Standard	Yes
From (Verba)	Verba user name associated with the From Number	Standard	Yes
To (Verba)	Verba user name associated with the To number	Standard	Yes
Location	Hostname of the recording server	Standard	Yes
End Cause	Normal, Hold, Transfer, Conference, Device Change, From Terminated, To Terminated	Standard	No
Audio Codec	Audio codec of the recorded streams	Standard	No
Video codec	Video codec of the recorded streams	Standard	No
Platform Call ID	Unique conversation identifier received from the recorded platform	Standard	Yes
Silence Ratio	Ratio of silence in the conversation	Standard	No
Talkover Ratio	Talkover ratio of the conversation	Standard	No
Longest Silence	Length of the longest silence present in the conversation	Standard	No
User ID / Agent ID	Vodafone user ID	Standard	Yes
From Device	Device ID of the calling party	Standard	No
To Device	Device ID of the called party	Standard	No
Dialed Number	Original dialed number	Standard	No
From IP	IP address associated with the calling party	Standard	No
To IP	IP address associated with the called party	Standard	No
From Proxy IP	IP address of the proxy server associated with the caller party	Standard	No
To Proxy IP	IP address of the proxy server associated with the called party	Standard	No
Source Platform	Vodafone	Standard	Yes
Conversation Type	Voice	Standard	Yes
Forward Reason	Forward reason for the conversation (e.g. forwarded, transferred, team call, delegated, etc.)	Standard	No
Recording failed	Indicates if the recording has failed and the metadata was imported during CDR reconciliation	Standard	No
Media Length	Length of the media file related to the conversation in hhh:mm:ss format	Standard	No
Media Error	Shows the media processing errors during recording	Standard	No
Voice Quality	Overall voice quality check score for the conversation	Standard	No
Record Type	Standard	Standard	Yes
2N Source	In case of duplicate (2N) recording, records are marked as primary or secondary	Standard	No
Recording Id	Unique recording identifier	Vodafone	Yes
Archival Remarks	Vodafone archiver identifier and timestamp of call archive within Vodafone	Vodafone	Yes
Ingestion Time UTC	Timestamp of VFC recording ingestion	Vodafone	Yes
Route Id	Call route within Vodafone	Vodafone	Yes
Filename	Media filename within Vodafone, including IP of Vodafone archiver	Vodafone	Yes