Unified Call Recorder service configuration reference for Cisco network based recording
- Kiss, Mate
- Zszugyi
| Configuration Parameter Name | Description |
|---|---|
Secondary Recording Service | If set to Yes, the service will be marked as secondary. In this case, the conversations recorded by the service will be hidden by default in the Search menu. |
Media Recorder
The following table provides detailed instructions on each configuration setting:
| Configuration Parameter Name | Description |
|---|---|
Unified Call Recorder \ Media Recorder \ Incoming Connection | |
| User | The username for authenticating the connection between the local Media Recorder and the Recording Directors. |
| Password | The user password for authenticating the connection between the local Media Recorder and the Recording Directors. |
| Priority | Defines the priority of the local Media Recorder to provide weighted load balancing among the configured recorders. |
| Port | The port number used for the Recording Director connections. |
| Unified Call Recorder \ Media Recorder \ Basic | |
| Media Recorder Enabled | Enables the Media Recorder component in the service. If the server is deployed as a Recording Director, this componentneedto be disabled. |
| Automatic Gain Control Enabled | The application automatically controls the gain in the audio file to provide more convenient user experience while listening back recordings |
| Audio Format | The recorder application will use the selected file format and codec option to store the audio/voice conversations. |
| Video Format | The recorder application will use the selected file format and codec option to store the video conversations. |
| Bidirectional/Stereo Recording | Enables creation of dual channel audio files (one channel for calling party, one channel for called party). Certain file format and codec options do not support stereo recording. |
| Call Timeout (seconds) | Defines the call timeout value in seconds, which is used to terminate the call recording automatically if the last RTP packet is received before this value. |
| Media Port Range Begin | Defines the beginning of the media port range used by the application to receive RTP streams from the UC platform. |
| Media Port Range End | Defines the end of the media port range used by the application to receive RTP streams from the UC platform. |
| Voice Activity Statistics | Enabled silence and talk-over detection. |
| Unified Call Recorder \ Media Recorder \ Advanced | |
| Database Cache Folder | The path to the database cache folder without the name of the file. Use the  icon to select the folder. |
| Skip Calls Without Media | When enabled, the system will not create a database record for calls without any media. |
| Media Format Fallback Enabled | When enabled, the system is able to fall back to raw stream recording if certain codecs are detected toavoiddrasticdecrease in quality. |
| PCM Mixer Buffer Length (milliseconds) | Length of the mixer buffer in milliseconds. |
| RTP Stream Reorder Buffer Length (packets) | Size of the RTP packet capture/receiver buffer in packets used for RTP packet reordering. |
| Write XML Metadata | Enables XML-based CDR/metadata file generation, written next to the media files. These files can be used later if the database crashes and cannot be recovered. These files are also used for various integration options. |
| SSL/TLS Certificate | Path to the SSL/TLS certificate file used for the encryption of the communication between the Media Recorder and the Recording Director components. When the server roles are co-located, both components use the same configuration setting. |
| SSL/TLS Key | Path to the SSL/TLS key file. |
| SSL/TLS Key Password | Password for the SSL/TLS key. |
| Unified Call Recorder \ Media Recorder \ JTAPI Integration | |
| Cisco JTAPI Integration Enabled | Enables the integration with the Cisco JTAPI Service component. |
| Cisco JTAPI Services | The IP address or hostname of the Recording Director servers where the Cisco JTAPI Service is enabled. Multiple addresses can be configured. |
| Unified Call Recorder \ Media Recorder \ Overload Thresholds | |
| Concurrent Calls | Limitation on the maximum number of calls recorded by the server. When the threshold is reached, the system will notify the Recording Director component to stop assigning calls to the server. |
| CPU (%) | Limitation on the maximum CPU load (%) on the server. When the threshold is reached, the system will notify the Recording Director component to stop assigning calls to the server. |
| Network (%) | Limitation on the maximum network load (%) on the server. When the threshold is reached, the system will notify the Recording Director component to stop assigning calls to the server. |
| Disk Space (%) | Limitation on the minimum free disk space (%) on the server. When the threshold is reached, the system will notify the Recording Director component to stop assigning calls to the server. |
Disk Space (mbyte) | Limitation on the minimum free disk space in megabytes on the server. When the threshold is reached, the system will notify the Recording Director component to stop assigning calls to the server. |
Recording Providers
The following table provides detailed instructions on each configuration setting:
| Configuration Parameter Name | Description |
|---|---|
Unified Call Recorder \ Recording Providers \ General | |
| Internal Domain, Numbers Pattern | Regular expression to describe the internal numbers/domains in the organization. The system uses the setting to identify the direction of the recorded conversation (internal, outgoing, incoming, external). In multi-tenant environments, if an internal pattern regular expression is defined in both the environment and the Unified Call Recorder service configuration, the pattern specified in the environment configuration is used to determine the internal values, not the pattern defined in the Unified Call Recorder service configuration. For more information, see Conversation direction detection using internal domain and number patterns. |
| SIP URI Modification | The following valid value apply:
|
| Use Recording Rules | When enabled, the system will only record configured extensions. |
| Unified Call Recorder \ Recording Providers \ Remote Media Recorders | |
| Remote Media Recording Servers | List of remote Media Recorders connected to the Recording Director. Click on the
|
| Connection Keepalive Interval (seconds) | Keep aliveinterval in milliseconds between the Media Recorder and the Recording Director. |
| Unified Call Recorder \ Recording Providers \ SIP/SIPREC | |
| SIP Port | The port number used for SIP communication. It has to match the valueconfiguredattheUC platform. |
| Secure SIP Ports | Secure SIP ports with custom SSL/TLS certificate options. Click on the  icon to add new secure SIP ports using the form on the right. |
| Cisco Partition Based Multitenant Processing | When enabled, the system will use the partition information received from the Cisco JTAPI service to identify the tenant. It only works when the JTAPI integration is enabled. |
| Prefer Session Local Refreshing | SIPkeepalivepreferredrole. |
| Session ExpiresTimer (seconds) | SIP sessionkeep alivetimer. |
SIP Trunk Status Monitoring | When enabled, the system sends alerts ifthereisnoSIP OPTIONS ping request on the SIP trunk. |