Configuring Genesys voice platform for active recording

The full configuration guide is accessible in the online Genesys Documentation: Genesys Active Recording System Setup

The below guide is emphasizing the necessary configuration steps for Verba.

SIP Server configuration

Step 1 - Configure the application level SIP Server - The application used as the TServer for the SIP Softphones

Section Name	Parameter	Required Value	Description
TServer	msml-support	true	Set to true to enable support of the call recording solution.
TServer	resource-management-by-rm	true	Set to true to enable support of the call recording solution. Resource monitoring and notification will be done by the Resource Manager. SIP Server will contact Media Server through Resource Manager.
TServer	record-consult-calls	true	Specifies whether to record consult calls: true—record consult calls false—do not record consult calls
TServer	msml-record-support	true	Set to true to enable SIP Server to engage GVP as a Media Server through the msml protocol for call recording.

Step 2 - Configure a DN for VoIP service

Create a new MSML DN Object

Step 3 - Create a new MSML DN object and configure the following:
Number: Name of the Recording Server
Type: Voice over IP Service

Step 4 - Configure the following values on the 'Options' tab

Section Name	Parameter	Required Value	Description
TServer	contact	sip:<resource-manager-ip>:<resource-manager-sip-port> OR sip:<tserver-ip>:<tserver-sip-port>	Set this to the Resource Manager IP address and port. Specifies the contact URI that SIP Server uses for communication with the treatment server.
TServer	predictive-timerb-enabled	false
TServer	request-uri	sip:<recording-server-ip>:<recording-server-sip-port>	Recording servers URI, where the SIP Server sends the invite.
TServer	service-type	recorder

Enable full-time recording

Step 5 - Enable full-time recording

To start recording based on static DN-level settings, set the record parameter to true in any of the following:

Extension or ACD Position DN for agent-side recording
Agent Login for agent-side recording
Trunk DN for customer-side recording
Trunk Group DN to record GVP interaction
Voice Treatment Port DN to record GVP interaction

An extension configured for recording:

Create an IVR Profile

Step 6 - Create an IVR profile or modify an existing

Section Name	Parameter	Required Value	Description
gvp.service-parameters	recordingclient.recdest	fixed,sip:<recording-server-ip>:<recording-server-sip-port>	Recording servers URI, where the SIP Server sends the invite.
gvp.service-parameters	recordingclient.recmediactl	fixed,1	This value represents the number of invites

Create Recording Server Application

Step 7 - Create a Recording Server application and provision a Resource Group

Step 8 - Using Genesys Administrator, import VP_CallRecordingServer_81x.apd template file, and the corresponding VP_CallRecordingServer_81x.xml metadata file. These files are located on the Media Server installation CD, in the Resource Manager installation package.

Step 9 - Create one or more new Application object(s) using the template imported in step a.

Step 10 - Add or modify the following options in the gvp.rm section

Section Name	Parameter	Required Value	Description
gvp.rm	aor	sip:<recorder-server-ip\|host>:<recorder-server-sip-port>	Host and port are the FQDN or IP-address and listening SIP port of the recording server.
gvp.rm	port-capacity	5000	This parameter specifies the maximum port capacity of the resource. The number of active SIP sessions to the resource will not be allowed to exceed this capacity.
gvp.rm	redundancy-type	active	This parameter specifies the redundancy type of the resource. If all of the active redundancy type resources are up, then only the resources with the active redundancy-type will be used. If any one of them is down, then passive redundancy type resources will also be used.
provision	recording-server	1	This parameter indicates to the Resource Manager that this is a recording server resource. Unless this parameter is set to 1, this application will not be used by the RM as the recording server resource.

Step 11

Using Genesys Administrator, create a new Resource Group for Recording Servers.

Add a resource manager.
When prompted in the Wizard, set the Group Type to Recording Server.
When prompted, select valid values for the following options:
Monitoring Method - Set to SIP OPTIONS
When prompted, select the Recording Server Application

Configuring the MCP Application

Step 12 - Configure the MCP application and corresponding Resource Group

Section Name	Parameter	Required Value	Description
vrmrecorder	sip.routeset	sip:<[rm-ip or FQDN]:[rm-port];lr>	Host and port of Resource Manager

Configuring Verba for Genesys active recording

Please follow the step in this article: Configuring Verba for Genesys active recording