Selective recording rule configuration
- Kiss, Mate
- Szilagyi, Attila
- Zszugyi
Selective recording rules can be used to define when an extension should be recorded in a more complex way based on various CDR fields.
Currently, this feature is supported only in Microsoft Teams policy-based recording and Cisco JTAPI-based integrations such as Cisco UCCX, Cisco UCCE, and Genesys.
Prerequisites for rule based selective recording
CUCM configuration for selective recording
The Verba JTAPI user must have the Standard CTI Allow Recording group membership.
The extension configuration is detailed in the Adding a new extension for recording in Cisco UCM.
The Recording Option at the Directory Number has to be set to Selective (Step 4b), and the Phone Device has to be added to the Verba JTAPI user as Controlled Device.(Step 8)
Verba configuration for selective recording
The Recording Mode of the Extension has to be set to full.
Recording rule configuration
You can add / modify / delete recording rules under the Users / Recording Rules menu.
The following table describes the available fields in the basic recording rule configuration:
Field Name | Description |
|---|---|
ID | Auto-generated identifier |
Name | Name of the recording rule |
| Description | Longer description of the recording rule |
| Rule Sections | The rule logic |
Rule section
A recording rule consists of several rule sections. The sections are evaluated in sequence one after the other. The recorder engine will perform the first matching section's action, and the rest will not be evaluated.
Each section defines the desired action and various filters that will be evaluated in order to determine if the section matches a conversation or not. The logical relation between the filters is AND so that all of the filters should match the conversation (within a section).
If a section has no filters, then it will always be evaluated as matching. Such section can be used to define a default behavior, practically as the last section of a rule. If no section matches a conversation, then no action will be performed, that is the conversation will not be recorded.
The following table describes the available fields within a recording rule section:
Field Name | Description |
|---|---|
ID | Auto-generated identifier. |
Name | Name of the section. |
| Action | What should the system do when this section matches a conversation. Possible actions:
|
| CTI Triggered Recording | If the recording is not triggered automatically by the PBX, but the recorder has to initiate the recording, then this option has to be turned on. Example: when a Cisco extension's recording mode is Selective. |
| Filters | Defines when this section should be performed. The following CDR information can be used in the filters:
Matching patterns (the listbox next to the field):
|