Regular User Permissions

This page contains a list of all the different user permissions that are available in the system. You can define a fully customizable set of these permissions for each user role.

Permission Name	Description
Application Access
Available Identity Providers	The list of the available identity providers for login. For more information, see: Authentication
Associated Identity Providers	The identity providers associated with the role. This determines the login options of the user.
Mobile web	Grants access to the mobile web interface of Verba to the user.
Dial-in interface	Allows the user to use the Dial-In recorder services. Dial-In recording has to be configured as a prerequisite. For more information, see the following article: Configuring the Verba Dial-in Recorder Service
Conversation Access
Scope	Determines the range of conversations the user has access to: No Access to Conversations Access Shared Only: the user can only access conversations that have been previously shared with them by other users. Standard (User and group-based): the user can access the conversations that belong to it and the conversations of the other users that are in the groups the user is a supervisor of Access All: the user can access every conversation in the system
Filtering Criteria	Additional filtering criteria can be added by the icon. These filters will restrict the access to the recorded conversations further above the setting selected at the Scope setting.
Filtering Criteria Relationship Across Roles	When multiple roles are assigned to the same user, and more than one role has filtering criteria, then this setting determines whether AND or OR logic will be used between the filters depending to separate roles.
Unable to Access Conversations Older than	Denies access to calls for the user that are older than the specified amount of time (hours). Zero value means that there is no denial of access based on the age of conversations.
List Ongoing Conversations	Grants the user permission to view ongoing calls that are currently being recorded.
Agent View Scope	Grants the user permission to view the desktop screens of agents that have been configured for screen capturing: 'On the phone' Screens Only: grants the user permission to view the desktop screens of agents currently in a conversation 'On the phone' & Idle Screens: grants the user permission to view the desktop screens of agents regardless if the agent is talking or not
Real-Time Silent Monitoring of Ongoing Conversations	Grants the user permission to listen in (silent monitor) to ongoing calls that are currently being recorded.
View Conversation Details	Grants the user permission to view the details of a conversation in the search interface.
Play Conversation	Grants the user permission to play/view conversations from the search interface.
Preview Conversation	Grants the user permission to play/view a small portion of the conversations (from the beginning) only from the search interface. The default setting for voice/video/screen share recordings is up to 15 seconds, and for instant messages is up to 5 messages.
Require Access (Playback/View/Download) Reason	Specifies if the user has to provide a reason (free from text) before playing back, downloading, or viewing a conversation.
Use Participant Set	Grants the user permission to use the Participant Set feature.
Participant Set	Grants access to creating or sharing participant sets: No access: user is not allowed to create or share participant sets. Define Users: with this permission can create Participant Sets, but can't share them with other users. Define & Share: users with this permission can create and share Participant Sets.
Access Secondary Recordings	Grants the user permission to access secondary recordings which are recorded by recording servers designated as secondary servers in a duplicate (2N) recording configuration. For more information, see How to make Secondary recordings visible.
Access Media-Only Recordings	Grants the user permission to access Media-Only recordings which are representing the audio segments when the advanced voice data model is used, primarily for trader voice integrations. For more information, see Data models.
Ad-hoc Transcode	Grants the user permission to use the ad-hoc transcoding feature in the player application for video and screen share recordings.
Phone Number Masking in Search	Specifies if the phone numbers are masked on the search screen for the user. For more information, see Customer Identification Data Masking.
Adjust Media Length	Defines the maximum value of the media adjustment configurable in the player when stitching voice recordings stored using the advanced data model (e.g. trader voice). For more information, see Configuring media stitching adjustment.
Group Supervisor Access Scope
These permissions are only effective for Group Supervisors. The system records group membership history and the Group Supervisors can access conversations of the Group Members according to the history by default. This means that if a Member was added to the Group later than the Group Supervisor, then the Group Supervisor will be able to access their conversations only from the time the Member was added to the Group. The Group Supervisor Access Scope permissions can be used to change this behavior. All of these permissions have three possible values: According to Server Configuration (default) Yes No The default server configuration settings can be changed in the Server Configuration under Web Application / Conversation Access Scope.
Access All Conversations of Current Members	If set to Yes, then the Group Supervisors can access all conversations of the currently active members regardless of when they were added to the group. Default: No.
Access Previous Conversations of Removed Members	If set to No, then the Group Supervisors will not be able to access the previous conversations of the members that have been already removed from the group. Default: Yes.
Access Previous Conversations After Lost Supervisory Status	If set to No, then the former Group Supervisor will not be able to access the previous conversations of the Group Members after lost the Supervisory status. Default: Yes.
Download / Export
Download a Conversation	Grants the user permission to download conversations from the storage to their own computer.
Conversation Export	Grants access to export recorded conversations: No access: user is not allowed to export recorded conversations. Media Files Only: users can export only media files. Metadata Files Only: users can export only metadata files. Both Media and Metadata Files: users can export media and metadata files as well.
Recurring Conversation Export	Grants the user permission to create recurring conversation export.
Conversations List Export	Grants the user permission to perform conversation list exports.
Customize Conversation Export Target Folder	Grants the user permission to change the export target folder for advanced export.
Sharing
E-mail	Grants the user permission to share conversations visible to them via emailing an URL pointing to the conversation.
Share Conversations	Grants the user permission to share conversations via the web interface sharing page.
Access View Shared Items menu	Grants the user permission to view shared conversations shared with them via the web interface sharing page.
Allow Granting Playback Right	Grants the user permission to grant the following rights: Playback right when sharing converation through a label Playback right when sharing conversations through a case Investigator right for a group member
Define Label Sharing Expiration	Grants the user permission to define the expiration for the sharing of a label.
Override "Unable to Access Conversations Older than" in Label Sharing	Grants the user permission to override the "Unable to Access Conversations Older than" permission when sharing recorded conversations through labels.
Annotation
Comment	Grants the user permission to add custom metadata to conversations.
Mark as Private	Grants the user permission to mark conversations as private. When a conversation is marked as private, nobody else (not even group supervisors and users with 'Access All' rights) in the system can access it except for the user who marked it.
Manual Labeling	Grants the user permission to manually apply labels to conversations (the scope of the users access to certain labels and conversations can be limited by other permissions).
Automatic Labeling from Search	Grants the user permission to setup an automatic lableing rule from the search page.
Data Retention
Delete a Conversation	Grants the user permission to delete conversations with the exception of conversations that have been placed under Legal Hold.
Mute Recording	Grants the user permission to mute/pause recording.
Protect a Conversation	Grants the user permission to mark conversations as protected. When there are data retention policies in place that are configured to ignore protected conversations, the button associated with this permission can be used to protect conversations from the execution of those policies.
Enable Legal Hold	Grants the user permission to enable Legal Hold for labels. For more info on Legal hold, see the corresponding article.
Initiate Release from Legal Hold	Grants the user permission to initiate release of a legal hold for labels. This request still has to be approved by a user with the 'Approve Release from Legal Hold' permission for the legal hold to be successfully lifted.
Approve Release from Legal Hold	Grants the user permission to approve the release of legal hold from a label. The release first has to be initiated by a user with the 'Initiate Release from Legal Hold' permission.
Access Trash	Grants the user permission to view or restore deleted conversations that are now located in the trash. Options: No access (default value) View Restore
Reporting
Reporting	Grants the user access to the reporting features of Verba. For more information on reporting see the Reporting guide.
Dashboard	Grants the user permission to dashboards: No Access: user is not allowed to access dashboards Configure: user is allowed to create, update and delete her/his own dashboards Configure and Share: user create, update, delete ans share her/his own dashboards
Global Dashboard Administration	Grants the user permission to manage all dashboards in the system. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
Quality Management
Quality Management Agent	Enables the user as a Quality Management Agent. The user's conversations can be selected by Quality Management projects to be evaluated by Quality Management Evaluators. For more information on the Quality Management module of Verba, see the Quality Management guide.
View Own Scorecard	Grants the user permission to view her/his own scorecards.
Quality Management Evaluator	Enables the user as a Quality Management Evaluator. The user can evaluate Quality Management Agent users' conversations that are selected by a Quality Management project. For more information on the Quality Management module of Verba, see the Quality Management guide.
Add Conversations to Evaluation Projects	Grants the user permission to manually add recorded converations to an evaluation porject.
Remove Conversations from Evaluation Projects	Grants the user permission to manually remove recorded converations from an evaluation porject.
Speech Analytics
Phonetic Index Conversations	Allows speech indexing of conversations associated with the user.
Speech Search	Grants the user permission to the speech search features of the search interface.
Transcribe Conversations (Built-in)	Allows transcribing of conversations, associated with the user, with the Verint engine.
Transcribe Conversations (Advanced)	Allows transcribing of conversations, associated with the user, with the advanced Verint engine.
Transcribe Conversations (3rd Party)	Allows transcribing of conversations, associated with the user, with the 3rd party engines.
Communication Policies
Ethical Wall User	Allows configuring communication policies for the user.
Customization
Personalize Conversation List Layout	Grants the user permission to modify of Search Layout on the Search page.

Administrative Permissions

Permission Name	Description
User Administration
Users	Grants the user permission to manage user settings in the system. The level of permission depends on your choice from the list. Actions: Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
Users	The Scope of Administrable Roles allows the selection of roles that users with the current role can assign to other users. Options: All All Except Selected Selected Only None Choose roles from the list of Available Roles, and add them to the list of Selected Roles that the actions apply to.
Groups	Grants the user permission to manage group settings in the system. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
Group Membership Administration	Grants the user permission to manage group membership settings in the system.
Extensions	Grants the user permission to manage extension settings in the system. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
Recording Rules	Grants the user permission to manage recrding rules in the system. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
Managed Users/Groups/Extensions	Grants group administrator users permission to manage the settings of users in the groups they are administrators in. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
Roles	Grants the user permission to manage user role settings in the system. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
AD Profiles	Grants the user permission to manage Active Directory Synchronization profile settings in the system. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
Identity Providers	Grants the user permission to manage identity provider settings in the system. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
Bulk User Extension Update	Grants the user permission to use the bulk user and extension update feature.
Bulk User Import	Grants the user permission to use the bulk user import feature.
Group CSV Import	Grants the user permission to use the CSV file based group import feature.
VoH/ViQ Incoming Call Rules	Grants the user permission to manage video on hold and video in queue incoming call rule settings in the system. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
VoH/ViQ Media Files	Grants the user permission to manage video on hold and video in queue media file settings in the system. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
Security
Search Audit Log	Grants the user permission to view and search the system audit log.
Alert Management	Grants the user access to the Alert Management page. The level of permission depends on your choice from the list. Read Only Read, Update
Audit Log Alerts	Grants the user access to the Audit Log Alerts page. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
Certificates	Grants the user access to the certificate management page. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Create
API Keys	Grants the user access to the API key management page. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
Session Monitor	Grants the user access to the session monitor feature to review current web interface access sessions.
Customizations
Metadata Templates	Grants the user permission to manage metadata templates. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
Automatic Labeling Rules	Grants the user permission to create and manage automatic labeling rules.
Default Conversation List Layout	Grants the user permission to manage the default conversation list layout of the search interface. The level of permission depends on your choice from the list. Read Only Read, Update
Data Management
Storage Targets	Grants the user permission to manage storage targets. For more information, see Storage and export targets. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
Data Processor	Grants the user permission to manage data processors. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
Import Source	Grants the user permission to manage import sources. For more information, see Import sources. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
Retention Policies	Grants the user permission to manage data retention policies. For more information, see Data management policies. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
Conversation Import	Grants the user permission to import conversations to the system.
Conversation Export	Grants the user permission to export conversations from the system: Media Files Only: the user is only allowed to export media files Metadata Files Only: the user is only allowed to export metadata Both Media and Metadata Files: the user is only allowed to export both media files and metadata For more information, see Export.
Recurring Conversation Export	Grants the user permission to create recurring conversation export.
List User Exports	Grants the user permission to list other user's exports.
Operation and Maintenance
Server Configuration	Grants the user permission to server configuration. This includes the configuration of all Verba Nodes. The level of permission depends on your choice from the list. Read Only Read, Update
Site Configuration	Grants the user permission to manage sites. For more information, see Sites. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
License	Grants the user permission to manage Verba Licenses. The level of permission depends on your choice from the list. Read Only Read, Update
Database Monitoring	Grants the user access to the database monitoring features of the web interface accessible from the System menu.
Background Task Monitoring	Grants the user access to the background task monitoring features accessible from the System menu.
Collect Configuration and Logs	Grants the user access to the configuration and log collection feature accessible from the System menu.
Request Server Certificate	Grants the user access to the server certificate request feature accessible from the System menu.
Multi-tenant
Multi-Tenant Administrator	Grants the user access to the multi-tenant deployment-specific configuration settings of Verba. This is only available in multi-tenant deployments.
Quality Management
Quality Management Administrator	Grants the user permission to manage quality management module including creating and maintaining quality management projects and forms.
Speech Analytics
Speech Analytics Administrator	Grants the user permission to administer speech indexing of conversations to allow users with the 'Speech Search' permission to search for phrases in audio conversations.
Communication Policies
Communication Policies	Grants the user permission to communication policies. For more information, see Communication Policies. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
Policy Validator	Grants the user access to the communication policy validator feature.
Audit Log	Grants the user access to the communication policy audit log feature.
Authorization Request
Worklfow Configuration	Grants the user permission to authorization requests. For more information, see Approval Workflows. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete
Announcement
Announcement Audit Log	Grants the user access to the announcement audit log feature.
Announcement Whitelist	Grants the user permission to announcement whitelists. For more information, see Announcement whitelist. The level of permission depends on your choice from the list. Read Only Read, Update Read, Update, Delete Read, Update, Create Read, Update, Create, Delete

Dashboard Widgets

Grants the user permission to the selected widget types in the system. By selecting All, all types of widgets will be accessible for the user.

VFC Capture (Verba) 9.9

User permissions

Regular User Permissions

Application Access

Conversation Access

Group Supervisor Access Scope

Download / Export

Annotation

Data Retention

Reporting

Quality Management

Speech Analytics

Communication Policies

Customization

Administrative Permissions

User Administration

Security

Customizations

Data Management

Operation and Maintenance

Multi-tenant

Quality Management

Speech Analytics

Communication Policies

Authorization Request

Announcement

Dashboard Widgets

User permissions

Regular User Permissions

Application Access

Conversation Access

Group Supervisor Access Scope

Download / Export

Sharing

Annotation

Data Retention

Reporting

Quality Management

Speech Analytics

Communication Policies

Customization

Administrative Permissions

User Administration

Security

Customizations

Data Management

Operation and Maintenance

Multi-tenant

Quality Management

Speech Analytics

Communication Policies

Authorization Request

Announcement

Dashboard Widgets