Using the VFC Recording Controls Application
- Gerry Durning
Adding the VFC Recording Controls Application
Each Microsoft Teams user that is required to use the VFC Recording Controls Application, must add this to their Microsoft Teams Client.
Login into MS Teams, go to Apps (using the Apps button on left side toolbar), search for VFR Record app and choose “Add”.
Using the VFC Recording Controls Application
The VFC Recording Controls Application for Microsoft Teams is separated into two main sections:
- Active Conversations
- View Recordings
Active Conversations
User's role has to contain the 'List Ongoing Conversation' permission.
The Active conversation area provides the following recording functionality. Access to Start, Stop, Pause, Resume and View Recordings functionality is configurable.
| Functionality | Description |
|---|---|
| Conversation Metadata | The system will display conversation metadata relating to the active Microsoft Teams Conversations. This includes the following values; From, To, Call Start Date and Time, and Call Duration |
| Recording Status | The system will display if the system is recording the conversation or not |
| Start Control | UI Control / Button to Initiate Recording |
| Stop Control | UI Control / Button to Stop Recording |
| Pause and Resume Controls | User has the ability to Pause and Resume Compliance Recording. This may be required if the conversation topic includes PII or other scenario that should not be recorded for a period of time. Please note, Pause / Resume requires always on recording and will create One Recording. Start / Stop will create multiple recording files. |
View Recordings
The View Recording's button will launch the VFC application (embedded and iframed within the Microsoft Teams Client).
Please refer to User Guide for more details.