Creating a new Environment
To create a new environment in your Verba multi-tenant system, you have to login the '0000' default environment. This tenant is the main configuration part of a multi-tenant system.
The environment management page is under the 'System\Environments', here you can create and manage the environments.
On the top right corner of this page you will find the 'Add new environment' link. Click on this and you will see the following form, where you can compile a new environment:
The following table describes the available fields:
| Field Name | Description | Requirements | |
|---|---|---|---|
| Environment ID (EID) | This ID represents the environment in Verba. This is a unique ID which required at administration. | Required field Unique 4 digit alphanumerical string Max length: 4 characters | |
| Environment Name | Full name of the environment | Required field | |
| Environment Name (short) | Short name of the environment | Required field | |
| Logo to display | Optional logo image can be attached to an environment. The logo image will be displayed in the header of Verba Web Application for every user in the environment. The logo will be also displayed in report headers generated by environment members. In order to select a logo image, press the Choose Logo button. In the open window, you can see the uploaded logo images. Simply click on the name of the file in the first column to select an image. | - | |
| Valid From | Start date of the validation for the environment. It can be configured for later or previous dates. This field is checked when a call record is inserted and the system tries to associate the call to an environment. If a call with a phone number, which is mapped to an environment is recorded, but the Valid From date is later than the start date of the call, the call will not be associated to the environment. | Required field | |
| Valid Until | End date of the validation for the environment. It can be configured for later or previous dates. This field is checked when a call record is inserted and the system tries to associate the call to an environment. If a call with a phone number, which is mapped to an environment is recorded, but the Valid Until date is earlier than the start date of the call, the call will not be associated to the environment. If the field is blank the environment will not expire. | Required field | |
| CUCM Partitions | A list of CUCM partitions which enables the system to assign calls to configured tenants, and support non-unique recorded numbers across the tenants / partitions. | - | |
| Internal Domain, Tenants, and Numbers Pattern | Regular expressions to describe the values which define an internal call or meeting participant, to allow the system to identify the direction of recorded calls. These values can include domain names, URIs, Microsoft Teams tenant IDs, and phone numbers. For more information, see Conversation direction detection using internal domain and number patterns. For example:
This regular expression describes two tenants (b6fd8d51-3271-4896-bb8b-4d7390b51784, f4552cc7-3685-4ffb-bf68-79bb0ab4b007) and every 5 digit numbers that is starting with 1 to 4 as internal participants. Multiple internal pattern regular expressions can be defined. You can add a new regular expression field by selecting the + button. They are evaluated in a top down order, with OR logic. To verify the regular expression, enter a test extension, domain or phone number value, and click Validate. In multi-tenant environments, if an internal pattern regular expression is defined in both the environment and in a service configuration, the pattern specified in the environment configuration is used to determine the internal values, not the pattern defined in the service configuration. | ||
| User Count Limit | The number of maximum users of the environment. | - | |
Group Count Limit | The number of maximum groups of the environment. | - | |
| Extension Count Limit | The number of maximum extensions of the environment. | - | |
| Always on Recording Mode Limit | The number of maximum Always on Recording Mode users of the environment. | - | |
| On Demand Recording Mode limit | The number of maximum On Demand Recording Mode users of the environment. | - | |
| Controlled Recording Mode Limit | The number of maximum Controlled Recording Mode users of the environment. | - | |
| Web Session Count Limit | The number of simultaneous connections to the web interface. | - | |
| SMTP options | You can add your own SMTP service to send system alert, report to the environment users. (Verba has a default built-in SMTP service) | - |