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Topic Usage Summary

Topic Usage Summary

Owned by Nikoletta Hegyi
Last updated: Mar 29, 2023

Category: Call Activity Reports

Description

The Topic Usage Summary report shows a historic view of trending Topic Usage. The report is broken down by years, showing all of the data grouped by months.

Filter options

User

Only topics for the selected agent(s) will be displayed

Group

Only topics for the selected group(s) will be displayed

Topic

Only the selected topic(s) will be displayed

Information

  • Query Interval

  • Print Date

  • Record Count

  • User

  • One column for either month

Charts

  • None

 

Report sample

 

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