User Instant Messaging Details - Advanced

Owned by Kiss, Mate
May 24, 2022
1 min read

Category: Call Activity Reports

Description

The Users Instant Messaging Details report shows detailed instant messaging activity information for each agent, providing the data collected from the recorded conversations database. The advanced report is specified to the rich content in the case of Microsoft Teams recordings.

Filter options

From nameOnly messages from the selected user(s) will be displayed
From partyOnly messages for the selected party(s) will be displayed
GroupOnly messages for the selected group(s) will be displayed
Platform Converdation IDOnly messages for the provided platform conversation ID will be displayed
To nameOnly messages to the selected user(s) will be displayed
To partyOnly messages to the selected party(s) will be displayed
UserOnly messages for the selected user(s) will be displayed

Report Specific Settings

Include message history: When ticked, the report will include the edit history of the messages.

Information

  • Query Interval
  • Print Date
  • Channel/Group Count
  • User
  • Conversation Identifier
  • Platform Call ID
  • Date and time
  • From Info
  • To Info
  • Participants
  • Instant Messages

Charts

  • None


Report sample