Troubleshooting Microsoft Entra ID (formerly Azure AD) Synchronization

The synchronization doesn't run and the following error message can be found in the web application log:

java.lang.Exception: Missing admin consent for Graph API

Although the Active Directory Synchronization profile is set in the web application and the connector application is registered in Microsoft Entra ID, administrator consent must be added to the connector application from the web application.

Visit the Active Directory Synchronization profile configuration page and proceed with the step 8 and step 9 of the article Configuring Active Directory Synchronization - Basic (Microsoft Entra ID, formerly Azure AD).

The synchronization doesn't run or the Group searching or the Test Connection doesn't work. The following error message can be found in the web application log:

com.microsoft.graph.http.GraphServiceException: Error code: Authorization_RequestDenied
Error message: Insufficient privileges to complete the operation.

The Microsoft Entra connector application's permissions are misconfigured. Grant the required permissions to the configured application with step 17 of the article Registering a Connector App for Microsoft Entra ID (formerly Azure AD).

Then go back to the Active Directory Synchronization profile configuration page in the Verba web application and give admin consent to the new permissions too. To achieve that in the Microsoft Entra ID login section click on the "Login again" button and log in with your Microsoft Entra administrator account to accept the new permissions.

Error during adding admin consent. After clicking on the "Login" button on the Active Directory Synchronization profile configuration page the browser was redirected to a Microsoft Sign In page. After logging in with a Microsoft Entra user and accepting the application's permission requests, the following error message was shown:

AADSTS50011: The reply URL specified in the request does not match the reply URLs configured for the application: '{{YOUR_APPLICATION_ID}}'.

There is a misconfiguration in the connector Microsoft Entra application.

Go back to the Active Directory Synchronization profile configuration page in the web application. Check the used URL in the browser. Based on the current architecture it can be "localhost", a valid CNAME or IP address. Save this value for later.

Visit the connector application configuration page in Microsoft Entra which was created based on this article: Registering a Connector App for Microsoft Entra ID (formerly Azure AD). Go to the Authentication menu and check the Redirect URIs under the Web platform.

In this list your Verba web application URL, you check previously, must be listed. For one application multiple Redirect URI can be stored. If it doesn't exist, add it to the list with step 5 of the article Registering a Connector App for Microsoft Entra ID (formerly Azure AD).

Otherwise, check the URLs which has been added already and use the Verba web application with one of these URLs.

Go back to the Active Directory Synchronization profile configuration page in the Verba web application. Double-check the URL in the browser. Try the log-in process again.

Error during adding admin consent. After clicking on the "Login" button on the Active Directory Synchronization profile configuration page the browser was redirected to a Microsoft Sign In page. This page shows the following error message:

AADSTS900023: Specified tenant identifier '{{YOUR_TENANT_ID}}' is neither a valid DNS name, nor a valid external domain.

The configured Tenant ID is not valid. Visit the Active Directory Synchronization profile configuration page and proceed with step 5 of the article Configuring Active Directory Synchronization - Basic (Microsoft Entra ID, formerly Azure AD). Try the log-in process again.

Error during adding admin consent. After clicking on the "Login" button on the Active Directory Synchronization profile configuration page the browser was redirected to a Microsoft Sign In page. This page shows the following error message:

AADSTS700016: Application with identifier '{{YOUR_APLICATION_ID}}' was not found in the directory '{{YOUR_TENANT_ID}}'. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. You may have sent your authentication request to the wrong tenant.