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Agents Scoring Classifications

Agents Scoring Classifications

Owned by Kiss, Mate
May 24, 2022

Category: Quality Management Reports

Description

Agents Scoring Classifications report shows earned classification information for each agent in each QM project. Available classifications can be set on the configuration page of each QM project. Usual values are: unacceptable, bad, good, excellent.

Filter options

AgentOnly evaluations for the selected agent(s) will be displayed
Evaluated byOnly evaluations for the selected evaluator(s) will be displayed
Evaluation formOnly evaluations for the selected evaluation form(s) will be displayed
Evaluation projectOnly evaluations for the selected evaluation project(s) will be displayed
GroupsOnly evaluations for the selected group(s) will be displayed
ScoreOnly evaluations for the selected score(s) will be displayed
QuestionOnly evaluations containing the selected answer(s) for selected question(s) will be displayed.

Information

  • Query Interval
  • Print Date
  • Project Name
  • Agent Name
  • Classification
  • Number of Scorecards
  • Percentage of scorecards

 

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