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Administration Guide
Administration Guide
- Kiss, Mate
Owned by Kiss, Mate
May 24, 2022
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This guide is targeted for administrators responsible for managing user and group rights and register recorded phones and more.
Authentication and access control
- Authentication
- User roles
- User permissions
- Visibility of functions and conversations
- How to make Secondary recordings visible
Users
- Find and List Users
- User Configuration
- User-Group Association
- User Group Membership History
- User Default Call List Layout
- Custom User Fields
- Built-in user accounts
Groups
Recording rules
- Extension list
- Extension details
- Recording modes
- Conversation direction and modality support
- Modality and recorded platform support matrix
- Selective recording rule configuration
- Administration of recorded extensions for Cisco network-based recording
- Administration of recorded extensions for Passive Recorder
- Correcting user-extension assignments
- Microsoft Teams selective recording settings
- Relay-only configuration for Microsoft SfB - Lync
- Shared line recording configuration with Cisco recording
User and Group Management Tools
- Using the Group CSV Import
- Active Directory synchronization
- Bulk user import
- Bulk User and Extension Update
Data management
- Data management policies
- Data retention
- WORM
- Storage and export targets
- Data processors
- Import sources
- Resilient storage and archiving
- Best practices for large databases
- Data management policy monitoring
- Data management policy audit log
- Disposal audit log
Export
Server and service configuration
- Service control and activation
- Verba server administration
- Verba server configuration
- Verba server configuration profiles
- Shared servers
- Server Certificates
Log and Configuration Collector
Metadata templates
Labels
Audit logs
Multitenancy
- Configuring Verba for Multitenancy
- Creating a new Environment
- Adding a user to an Environment
- Adding an extension to an Environment
- Environment login
- Searching calls in different Environments
- Managing Data Retention in Environments
- Multi-tenant License Allocation
Configuring metadata for contact center integrations
Migration from Verint
Sites
Hub
, multiple selections available,
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