Groups Quality vs Productivity (Average Call Duration)
- Kiss, Mate
Owned by Kiss, Mate
May 24, 2022
1 min read
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Category: Quality Management Reports
Description
The Groups Quality vs Productivity (Average Call Duration) report compares the quality of the group and the productivity of the group for each group, providing the data collected from scorecards and call details information. The productivity of the group is represented by the average duration of the handled calls. The report details information grouped by group(s).
Filter options
| Agent | Only evaluations for the selected agent(s) will be displayed |
| Evaluated by | Only evaluations for the selected evaluator(s) will be displayed |
| Evaluation form | Only evaluations for the selected evaluation form(s) will be displayed |
| Evaluation project | Only evaluations for the selected evaluation project(s) will be displayed |
| Groups | Only evaluations for the selected group(s) will be displayed |
| Score | Only evaluations for the selected score(s) will be displayed |
| Question | Only evaluations containing the selected answer(s) for selected question(s) will be displayed. |
Information
- Query Interval
- Print Date
- Record Count
- User
- Group Name
- Number of Evaluations
- Average Call Duration
- Group Average Score
Charts
- Groups Quality vs. Productivity (Average Call Duration) Comparison Chart
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Report sample
