Category: Quality Management Reports

Description

The Agents Performance Summary report shows aggregated information for each agent, providing the data collected from scorecards. The report shows summarized scoring information for each agent and comparison for group and organization average scores.

Filter options

Agent	Only evaluations for the selected agent(s) will be displayed
Evaluated by	Only evaluations for the selected evaluator(s) will be displayed
Evaluation form	Only evaluations for the selected evaluation form(s) will be displayed
Evaluation project	Only evaluations for the selected evaluation project(s) will be displayed
Groups	Only evaluations for the selected group(s) will be displayed
Score	Only evaluations for the selected score(s) will be displayed
Question	Only evaluations containing the selected answer(s) for selected question(s) will be displayed.

Information

Query Interval
Print Date
Record Count
User
Agent Name
Agent Average Score
Group Average Score
Organization Average Score
Agent - Group Average Score Difference
Agent - Organization - Average Score Difference
Number Of Evaluations
Last Evaluation Date and Time

Charts

Agents Average Scores Comparison Chart

Report sample

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