Exporting transcripts

Transcript files can be exported from the web application for further analysis.

VTR files (with .vtr extensions) contain the transcript text and other information form speech analysis. It is a human-readable JSON formatted text file compressed with Zip. Non-ASCII characters are encoded with UTF8. See detailed specifications of the format here: Verba transcript file (.vtr) format

The system allows exporting transcripts in the following ways:

• Running a report

• Exporting

• Using the API

Report

Follow Creating report to create a Users Speech Transcript Details report containing the transcripts from the filtered conversations. 

Export

You can use an Export data management policy or the conversation Export feature to obtain the media files, transcripts, or both. 

API

You can integrate an external application to retrieve a transcription file using the HTTP Business API. The Get Call Information API call can return either a plain text file or the transcription format, depending on the call.