Configuring Cisco CAR

The Cisco CDR Analysis and Reporting (CAR) configuration is required for the Verba Cisco CDR Reconciliation.

For more information see:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/8_6_1/car/car/caranrpt.html

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/8_5_1/admin/Serviceability/sacdrm.html

Stage 1: Enabling the Cisco CAR Web Service

Step 1 - Open the Cisco UCM web interface and log into the Cisco Unified Serviceability.

Step 2 - Go to the Tools \ Service Activation menu.

Step 3 - Select the CUCM node, then tick the checkbox at the Cisco CAR Web Service.

Step 4 - Click Save.

Stage 2: Verify the parameters

Step 1 - Open the Cisco UCM web interface and log into the Cisco Unified CM Administration.

Step 2 - Go to the System \ Enterprise Parameters menu.

Step 3 - Verify the following settings:

• Cluster ID: Not empty
• CDR File Time Interval: 1
• Allowed CDRonDemand get_file Queries Per Minute: 10
• Allowed CDRonDemand get_file_list Queries Per Minute: 20

Step 4 - Go to the System \ Service Parameters menu.

Step 5 - Select the CUCM node, then select the Cisco CallManager service.

Step 6 - Verify the following settings:

• CDR Enabled Flag: True
• CDR Log Calls with Zero Duration Flag: True

Stage 3: Configure the CDR Management

Step 1 - Open the Cisco UCM web interface and log into the Cisco Unified Serviceability.

Step 2 - Go to the Tools \ CDR Management menu.

Step 3 - Click Add new.

Step 4 - Provide the address of the SFTP server, the User Name, Password, and Directory Path settings.

Step 5 - Click Add.