Actiance Vantage
Available in version 8.1 and later |
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The Verba Recording System is able to send recorded conversations into Actiance Vantage.
Please follow the guidelines below to configure Actiance Vantage integration.
Step 1 - Login to the Verba web application with administrator rights
Step 2 - Navigate to the Policies / Storage Targets
Step 3 - Click on the Add New Storage Target link (top right corner)
Step 4 - Name the new target (e.g. Vantage)
Step 5 - Set the type to "Actiance Vantage"
Step 6 - The Path field should contain the HTTPS API call used to communicate with Vantage
example: https://<vantage_server>:<api_port>/rest/ucMediaService/uploadParticipantMedia
When this Storage Target is created, you can use it in Data Retention Policies.
The used API call allows injecting recordings into Vantage, therefore security of this API is highly important. The Vantage API port shall be protected by firewall (allow only the Verba Media Repository). You can also configure custom TLS keys to protect the communication (see below).