Access control
- Verba Support (Unlicensed)
Owned by Verba Support (Unlicensed)
May 18, 2015
1 min read
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Access to the Verba Recording System and the recordings stored in it are controlled by the configuration of users, groups and extensions.
Users
Users represent people who are able to login to the system. Users have the following fundamental parameters that define their access:
- general user settings, such as validity period, visibility window, etc.
- four eyes policy settings
- User roles (Verba 8 and up) or user rights (Verba 7 and below) define what actions they can do in the recording system
- associated extensions define what phone extensions' recordings they can see
- group associations define which groups a user belong to; if a user is promoted to be group supervisor of a group, the user will be able to see all calls of the users of that group
Groups
Groups represent a list of users who belong together for some organizational reason. The key aspect of groups is the possibility of promoting users to become group supervisors and see all calls of the members of the group. Each user can supervise and belong to multiple groups.
Extensions
Extensions represent phone numbers in the system. These Extensions can have different recording modes (always-on, on-demand, do not record), and can be associated to a user. A user can have multiple extensions, but an extension can belong to only one user.
Which calls can I see?
The Visibility of functions and conversations article summarizes the factors that decide who will see what in a Verba solution.
Further details
- User roles
- User permissions
- Visibility of functions and conversations
- How to make Secondary recordings visible