Metadata templates

Verba metadata templates are powerful tools for attaching text based comments to recorded calls. A metadata template consists of metadata template fields. Each metadata template field defines the appearance of a  given metadata field (e.g. a selection list type field contains predefined items, which can be selected by a user).

Each group has a metadata template and every user is associated with at least one group. This way ensures that each user is able to use at least one metadata template.

There are default metadata template fields to provide basic functions for the system:

• Private field: enables users to flag a call as private and prevent other users, who were not part of the call, from listening to the call or downloading the media file
• Important field: enables users to flag a call as important and list it from a dedicated menu.
• IP Phone Service XML List: provides a selection list type comment field to use in the Verba XML Service for call Tagging. e.g. "For Review", "Threat", "Customer Dispute" etc.

These metadata template fields cannot be deleted and are automatically added to each new metadata template.

A default metadata template exists to provide a metadata template for the primary group.

Find and list metadata templates

You can use the search form below the title, to filter metadata templates: just select your filter and click Find.