Voice Quality Check policy
This article describes the Voice Quality Check data management policy.
The Voice Quality Check storage policy is implemented to check the quality of the voice recordings and detect noise, garbled voice, and other problems.Â
It is available as part of the upload policy (similar to the encryption/signing) and as a stand-alone policy.
It is recommended to configure quality checks with the upload policy. Otherwise, during the process, the system will download the media file to the Verba server running the process and check the quality of the recording.
Running the quality check puts an extra ~15% load on the recording servers.
For more information refer to the Voice Quality Check article.
Configuring the Voice Quality Check with Upload policy
To create an upload policy with Voice Quality Check, follow the steps below:
Step 1Â -Â Create a Storage target for your policy
Step 2Â - Follow the generic policy creation steps described on the following page:Â Data management policies
Step 3 - Select Upload as the action
Step 4Â - Select the storage target you created from the list
Step 5Â - Check the Voice Quality Check checkbox
Step 6 - Optionally define a value for the Send Alerts When Score(s) are Below the Following Thresholds setting to allow sending alerts when the overall or the individual voice quality check scores are below the configured value(s). The alert will be triggered if any of values are below the configured threshold. The greyed values represent the recommended threshold for each setting.
Step 7Â - Select your filters to specify which conversations should be uploaded and checked by this policy
Step 8Â - Click on Save
Configuring the Voice Quality Check policy
To create a Voice Quality Check policy, follow the steps below:
Step 1Â - Follow the generic policy creation steps described on the following page:Â Data management policies
Step 2 - Select Voice Quality Check as the action
Step 3 - Optionally define a value for the Send Alerts When Score(s) are Below the Following Thresholds setting to allow sending alerts when the overall or the individual voice quality check scores are below the configured value(s). The alert will be triggered if any of values are below the configured threshold. The greyed values represent the recommended threshold for each setting.
Step 4Â - Select your filters to specify which conversations should be affected by this policy
Step 5Â - Click on Save
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