Voice Quality Check action

This article describes the Voice Quality Check data retention policy action.

The Voice Quality Check storage policy is implemented to check the quality of the voice recordings and detect noise, garbled voice and other problems. 

It is available as part of the upload policy (similar to the encryption/signing) and as a stand-alone policy.

It is recommended to configure quality checks with the upload policy. Otherwise, during the process, the system will download the media file to the Verba server running the process and check the quality of the recording.

Running the quality check puts an extra ~15% load on the recording servers.

For more information refer to the Voice Quality Check article.

Configuring the Voice Quality Check with Upload policy

To create an upload policy with Voice Quality Check, follow the steps below:

Step 1 - Create a Storage target for your policy

Step 2 - Follow the generic policy creation steps described on the following page: Data management policies

Step 3 - Select Upload as the action

Step 4 - Select the storage target you created from the list

Step 5 - Check the Voice Quality Check checkbox

Step 6 - Optionally define a value for the Send Alerts When Score(s) are Below the Following Thresholds setting to allow sending alerts when the overall or the individual voice quality check scores are below the configured value(s). The alert will be triggered if any of values are below the configured threshold. The greyed values represent the recommended threshold for each setting.

Step 7 - Select your filters to specify which conversations should be uploaded and checked by this policy

Step 8 - Click on Save

Configuring the Voice Quality Check policy

To create a Voice Quality Check policy, follow the steps below:

Step 1 - Follow the generic policy creation steps described on the following page: Data management policies

Step 2 - Select Voice Quality Check as the action

Step 3 - Optionally define a value for the Send Alerts When Score(s) are Below the Following Thresholds setting to allow sending alerts when the overall or the individual voice quality check scores are below the configured value(s). The alert will be triggered if any of values are below the configured threshold. The greyed values represent the recommended threshold for each setting.

Step 4 - Select your filters to specify which conversations should be affected by this policy

Step 5 - Click on Save