CyberTwice eRecorder HD

CyberTwice is a young RegTech company with a long history and is there to help financial firms to be compliant with MIFIDII in the most effective, affordable, secure and scalable way with the eRecorder HD, Cloud Based Mobile Voice Recording and MMA (MIFIDII Media Archiver) solutions.

The eRecorder HD is a 3rd generation Cloud Based solution installed in the Core Network of the (Mobile) Network Operator. Financial firms are able to take Mobile Voice Recording as a Service from the Network Operator without the need of swapping SIM cards, installing special Apps and or the investment in non-compliant fixed mobile integrations.

For more information on the solution, refer to the CyberTwice website at https://www.cybertwice.com/

Verba integrates with the CyberTwice servers that are deployed on the customer's site.

For a general description of Verba Import sources, please refer to Import sources.

All CyberTwice supported voice formats are supported by Verba as well.

Recording is supported for the following modalities:

Voice

Creating a CyberTwice storage target (optional)

The CyberTwice data can be accessed in two different ways in Verba, depending on the import configuration.

#1 Importing the metadata of calls and requesting the media directly from the CyberTwice servers at the time of playback
#2 Importing the metadata and the media of calls and playing back directly from the Verba storage locations

The "Leave Files on the Import Source Location" checkbox will determine which will be used. Please refer to the configuration reference in the next section.

If option #1 is chosen, then before creating the import source, a storage target also needs to be created.

Follow the steps below to create a new Verba storage target for CyberTwice:

Step 1 - Open the Verba Web interface then select Data > Storage targets from the top menu.

Step 2 - Click on Add New Storage Target

Step 3 - Fill out the configuration form according to the requirements in the following table.

Configuration item	Description
Name	Name your import source. This name will identify this source across the system
Type	Select CyberTwice eRecorder HD
URL	The URL of the storage location where the CyberTwice data is stored
TLS Certificate File / Thumbprint	Specify the certificate file / certificate thumbprint that is being used for the CyberTwice connection. If left empty then the Verba default certificate will be used
TLS Key File	Specify the file where the certificate key is stored if not in the windows certificate store
TLS Key Password	Specify the password for the file that contains the certificate keys
TLS Trust List	Specify the list of certificates that Verba trusts from a 3rd-party connection. Available options: .pem file with a list of certificates comma separated certificate thumbprints comma separated CA thumbprints

Step 4 - Click Save to save the settings

Creating a CyberTwice import source

Follow the steps below to create a new Verba Import source for CyberTwice:

Step 1 - Open the Verba Web interface then select Data > Import Sources from the top menu

Step 2 - Click on the Add New Import Source link on the top right

Step 3 - Complete the configuration according to the requirements in the following table

Configuration item	Description
Name	Name your import source. This name will identify this source across the system
Type	Select CyberTwice eRecorder HD
URL	The URL of the storage location where the RingCentral data is stored
TLS Certificate File / Thumbprint	Specify the certificate file / certificate thumbprint that is being used for the CyberTwice connection. If left empty then the Verba default certificate will be used
TLS Key File	Specify the file where the certificate key is stored if not in the windows certificate store
TLS Key Password	Specify the password for the file that contains the certificate keys
TLS Trust List	Specify the list of certificates that Verba trusts from a 3rd-party connection. Available options: .pem file with a list of certificates comma separated certificate thumbprints comma separated CA thumbprints
Do Not Import Media Files	If left unchecked, then the CDR and media files are imported to the default Verba storage location If checked, then only the CDR data is imported, but the media will be retrieved directly from the CyberTwice servers at the time of playback. These locations need to be added as storage targets beforehand. Refer to the previous section for reference
Storage Target (Optional)	This option only appears if the checkbox above is checked. Previously configured CyberTwice storage target should be set here

Step 4 - Click Save to save the settings

Import policy configuration

Follow the steps below to configure the Data Import action:

Step 1 - In the Verba web interface, navigate to Data > Data Management Policies

Step 2 - Click on the Add New Data Management Policy button at the top-right corner of the page

Step 3 - For the action, select Data Import

Step 4 - Under Available Import Sources, select the Import Source that you created, then click on the Add button just below the text field

Step 5 - Configure the policy details, based on the information that is shown in the configuration items summary table below

Step 6 - Set up how frequently the Import should be run in the Scheduling section

Step 7 - Click on Save

Configuration Parameter Name	Description
Enable Recording Rules	Specifies if all data should be processed in the imported data set or just the records of the recorded users as configured in Verba
Execute Only on Selected Servers	If enabled, a specific server can be chosen that will run this policy