Speech Analytics Guide

The system offers speech transcription and phonetic search to allow searching in voice conversations. Refer to the corresponding guides to understand the capabilities, language support, limitations and license requirements for each.

The following table provides a brief overview of the options:

	Speech Transcription	Scribe / Transcription for Trader Voice	Phonetic Search
Technology	Large Vocabulary Continuous Speech Recognition (LVCSR)	Large Vocabulary Continuous Speech Recognition (LVCSR)	Phonetic Indexing
Languages	48 languages	English	English-GB, English-US
Recognize persons, product, and company names with good accuracy	Yes, with limitations*	Yes, with limitations*	Yes
Trained for financial services	No	Yes	No
Storage requirement	Small, compressed text file	Small, compressed text file	Index files are about the same size as media files
Recognition/Indexing time	Moderate	Moderate	Fast
Search	Very Fast	Very Fast	Moderate**
View context	Yes	Yes	No
Text analytics	No	Yes	No
Requires 3rd party servers	No	Yes	No

* Might require phonetic boosting or language customization

** The system can search for pre-defined phrases automatically during indexing and the system is caching search results to make searching faster