CyberTwice eRecorder HD
CyberTwice is a young RegTech company with a long history and is there to help financial firms to be compliant with MIFIDII in the most effective, affordable, secure and scalable way with the eRecorder HD, Cloud Based Mobile Voice Recording and MMA (MIFIDII Media Archiver) solutions.
The eRecorder HD is a 3rd generation Cloud Based solution installed in the Core Network of the (Mobile) Network Operator. Financial firms are able to take Mobile Voice Recording as a Service from the Network Operator without the need of swapping SIM cards, installing special Apps and or the investment in non-compliant fixed mobile integrations.
For more information on the solution, refer to the CyberTwice website at https://www.cybertwice.com/
Verba integrates with the CyberTwice servers that are deployed on the customer's site.
For a general description of Verba Import sources, please refer to Import sources.
All CyberTwice supported voice formats are supported by Verba as well.
Recording is supported for the following modalities:
- Voice
Creating a CyberTwice storage target (optional)
The CyberTwice data can be accessed in two different ways in Verba, depending on the import configuration.
- #1 Importing the metadata of calls and requesting the media directly from the CyberTwice servers at the time of playback
- #2 Importing the metadata and the media of calls and playing back directly from the Verba storage locations
The "Leave Files on the Import Source Location" checkbox will determine which will be used. Please refer to the configuration reference in the next section.
If option #1 is chosen, then before creating the import source, a storage target also needs to be created.
Follow the steps below to create a new Verba storage target for CyberTwice:
Step 1 - Open the Verba Web interface then select Data > Storage targets from the top menu.
Step 2 - Click on Add New Storage Target
Step 3 - Fill out the configuration form according to the requirements in the following table.
Configuration item | Description |
---|---|
Name | Name your import source. This name will identify this source across the system |
Type | Select CyberTwice eRecorder HD |
URL | The URL of the storage location where the CyberTwice data is stored |
TLS Certificate File / Thumbprint | Specify the certificate file / certificate thumbprint that is being used for the CyberTwice connection. If left empty then the Verba default certificate will be used |
TLS Key File | Specify the file where the certificate key is stored if not in the windows certificate store |
TLS Key Password | Specify the password for the file that contains the certificate keys |
TLS Trust List | Specify the list of certificates that Verba trusts from a 3rd-party connection. Available options:
|
Step 4 - Click Save to save the settings
Creating a CyberTwice import source
Follow the steps below to create a new Verba Import source for CyberTwice:
Step 1 - Open the Verba Web interface then select Data > Import Sources from the top menu
Step 2 - Click on the Add New Import Source link on the top right
Step 3 - Complete the configuration according to the requirements in the following table
Configuration item | Description |
---|---|
Name | Name your import source. This name will identify this source across the system |
Type | Select CyberTwice eRecorder HD |
URL | The URL of the storage location where the RingCentral data is stored |
TLS Certificate File / Thumbprint | Specify the certificate file / certificate thumbprint that is being used for the CyberTwice connection. If left empty then the Verba default certificate will be used |
TLS Key File | Specify the file where the certificate key is stored if not in the windows certificate store |
TLS Key Password | Specify the password for the file that contains the certificate keys |
TLS Trust List | Specify the list of certificates that Verba trusts from a 3rd-party connection. Available options:
|
Do Not Import Media Files |
|
Storage Target (Optional) | This option only appears if the checkbox above is checked. Previously configured CyberTwice storage target should be set here |
Step 4 - Click Save to save the settings
Import policy configuration
Follow the steps below to configure the Data Import action:
Step 1 - In the Verba web interface, navigate to Data > Data Management Policies
Step 2 - Click on the Add New Data Management Policy button at the top-right corner of the page
Step 3 - For the action, select Data Import
Step 4 - Under Available Import Sources, select the Import Source that you created, then click on the Add button just below the text field
Step 5 - Configure the policy details, based on the information that is shown in the configuration items summary table below
Step 6 - Set up how frequently the Import should be run in the Scheduling section
Step 7 - Click on Save
Configuration Parameter Name | Description |
---|---|
Enable Recording Rules | Specifies if all data should be processed in the imported data set or just the records of the recorded users as configured in Verba |
Execute Only on Selected Servers | If enabled, a specific server can be chosen that will run this policy |