Desktop Agent: Capturing Error

Owned by Kiss, Mate
Jul 31, 2018
1 min read

Capturing Error Alert

Content

Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>

Description:
#DESCRIPTION#
Alert attributes:
#CUSTOM_ATTRIBUTES#

 

Cause

This alert is sent if connection to a recorder service is lost.

Resolution

If you receive such an alert, please check if the connection is up between the the server and the user's computer. If not, contact your IT team.

If the connection is up, please contact the support service and send the log files of the related service - agentcontroller.log, captureagent.log.
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files (x86)\Verba\log) folder on each server.