Passive Recorder Service: Capture Down Alert

Owned by Kiss, Mate
Jul 31, 2018
1 min read

Capture Interface Down Alert

Content

Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>

Description: 
Capture device went down:
#DESCRIPTION#

Alert attributes:
Capture interface url (OID: .200.8): <HOSTNAME|PORT|USERNAME|PW_ENC|#|#|#>

Cause

This alert is sent if the Passive Recorder Service loses connection to Media Collector or Network Interface which causes stop of recording calls.

Resolution

If you receive such an alert, please contact the support service and send the log files of the Passive Recorder Service - engine.log file.

Also, if you have a Lync/Skype for Business environment, please send the log files of the related media collector services as well - recorderproxy.log and lyncfilter.log files from each server where a Verba component is present.

Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files (x86)\Verba\log) folder on each server.

Please note, that if you received the Capture Interface Up alert as well, then the recording continues.