Configuring IPC Unigy recording

For more information on the integration with IPC Unigy, see IPC Unigy recording

The configuration consists of:

Step 1 - Configuring turrets for recording

Step 2 - Configuring secure communication between Unigy and Verba

Step 3 - Configuring Verba Unified Recorder service

Step 4 - Provision turret users for recording

Step 5 - Configure search layout to extend with IPC specific custom metadata

Secure Recording

Configuring secure communication is required to record turrets which are configured to use secure connections/media encryption

Provisioning recorded agents

Agents/traders are identified by Unigy End User's personal extension. This should be added as Agent Id type extension

Verint Verba 9.3