Configuring Verba for On-demand recording

Owned by Kiss, Mate
Jul 31, 2018
2 min read

Overview

On-demand recording allows users to decide if a call recording should be kept or discarded. If you configure on-demand recording for an extension, all calls will be recorded automatically from the beginning.However they are first placed into a special place called the On-demand Calls Buffer. The user can mark the call for recording during or after the call. After marking a call, the call is removed from the buffer and can be found among the other normally recorded calls. Calls that are not marked for recording will be deleted after a configurable amount of time. Since this feature is based on database and file transactions, it's entirely platform independent and therefore works with any phone system and call recording technology.

Enabling On-demand recording for extensions

You can configure Verba for on-demand call recording by following the steps below:

Step 1: Configure the required extensions in your phone system and Verba for automatic always-on recording. (Configure Recording).

Step 2: In the Verba web application go to Administration > Extensions.

Step 3: Choose an extension for which you want to enable on-demand recording or if you haven't added it to Verba yet, add it by clicking 'Add New Extension'.

Step 4: On the extension configuration page, set 'Recording Mode' to 'On-demand', then click Save.

Step 5: Apply the changes to extension configuration across all Verba servers

Working with on-demand recording

User assigned to an on-demand extension can keep calls using the following options:

  • Verba web interface: select Calls > On-demand calls buffer and click on the Record icon to mark the desired call for recording.

  • Cisco Phone Service: users with Cisco phones can mark a call for recording through the Verba phone service using the Record soft key. To configure the Cisco phone service, please refer to the corresponding article: Configuring the Cisco Phone service.
  • DTMF control from the phone. To configure DTM control, please refer to the following article: Configuring DTMF Control.

Changing the on-demand buffer size

Unmarked calls will be deleted by the storage system after a set amount of time. To configure this time window, follow the steps below.

Step 1: In the Verba web application go to Administration > Verba Servers and select your Media Repository.

Step 2: Select the 'Change configuration settings' tab, then click Storage Management > On-demand Recording.

Step 3: Set the 'On-demand Recording Buffer Length (hours)' property to the desired value.

Step 4: Save your settings.