The default conversation list layout is configured by the system administrator. When a new user is created, the default conversation list layout is automatically assigned to the user. Users can customize this (select the fields/columns to be included and their order) if the system administrator provided the necessary rights (Conversation List Layout) to the user, from the System menu.

The right panel contains the configured/selected fields and their column position and order. The left panel contains the remaining fields available for selection.

Items displayed on a beige background are the comment fields of the logged in user. The comment fields that had been disassociated from the logged in user displayed on a blue background.

Adding a field to the Conversation List Layout

To add a field to the conversation list layout, first select the desired field in the left pane (where the available, not selected fields are listed) by checking the checkbox to the left of the field name. Then press the >> button, which will move the field over to the right to the end of the Added Columns list where you can move it to its desired position (see the Changing field order section below).

Removing a field from the Conversation List Layout

In order to remove a field, select the desired field on the right pane (where the selected fields are listed) by checking the corresponding checkbox, then press the << button.

Changing field order

In order to change the order of the selected fields, select the desired field by selecting the checkbox in the right pane (where the selected fields are listed), then press the Up button to move a field up in the order or press the Down button to move a field down in the order.

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