Based on the configured user roles, groups and extensions the system calculates what functions and conversations a user can see in the system when they login to the web interface.
Functions available for a user
Each user will see a different set of functions on the web interface based on their user roles configuration.
These rights include Playback, Download, Delete rights and more.
Conversations visible for a user
The system calculates a restricted set of conversations on every search based on User, Group and Extension configurations.
These are the factors that define call visibility of a user:
| Visibility factor | Description |
|---|---|
| User validity period | Only calls within the Users Valid From and Valid To time period will be visible for the User |
| User visibility window | The visibility of a user can be restricted to calls only in the last X hours using the "Unable to access calls older than" field on the User Configuration page |
| Extension assignments | The user will see calls for a phone Extension during the time period set under the Extension is assigned to the User. Users can have multiple extensions. |
| Group supervisor rights | The user will see all calls of Group members of every group where the user is promoted to Group Supervisor. |
| Group membership history | A Group Supervisor will see only calls recorded for the duration the supervisor rights are set for a supervisor. Moreover only those member calls will be seen, that came in during the membership period of the user. These periods can be manually modified on the Group Membership History page. |
| Access All rights | Users whose User Permission Scope is Access All can see all conversations in the system |
| Access extension with Labels | Labels can be configured in a way that they extend the visibility of calls to other users |
| Access extension with Cases | Cases can be configured in a way that they extend the visibility of calls to other users |
| Approval workflows | Users can request and be granted access to conversations through Approval Workflows |
The system keeps an audit log of every action of every user for security purposes. This audit log is available to users with System Administrator rights.