Adding an extension with Extension Mobility in Cisco UCM

Configure phones for recording

Step 1 - Select Device / Phone menu item and select the phone where the user will log in with Extension Mobility.

Step 2 - On the configuration page enable the Built In Bridge.

Step 3 - Go to Device / Device Settings / Device Profile and select the profile that is configured to use with Extension Mobility.

Step 4 - Select the line you would like to enable recording on.

Step 5 - Set Recording Option to Automatic Call Recording Enabled.

Step 6 - Set Recording Profile to the previously created profile.

Step 7 - Click on the Save button.

Step 8 - Assign the device to the JTAPI application user. Go to User Management / Application User, select the Verba JTAPI user and add the device to the Controlled Devices list.

Step 9 - Click on the Save button.

Step 9 - Go to User Management / End User and select the user that is using the Extension Mobility feature with the extension.

Step 10 - Tick Allow Control of Device from CTI and click Save.