Voice Quality Check Trend

Owned by Kiss, Mate
Feb 26, 2024
1 min read
NameVoice Quality Check Trend
DescriptionDisplays the number of conversations on the selected time scale where the voice quality score is below a configurable threshold. The data is collected from the recorded conversations database, based on the configured filtering and grouping options.
Filters
  • Server
  • Modality
Voice Quality ScoreDefines the voice quality score threshold, only conversations with a voice quality score less or equal then the configured value will be displayed.
Group By
  • No grouping
  • Server
Drill DownBy clicking on a data point on the chart, the user is redirected to the search page showing the list of conversations for the selected data point.
Sample

For detailed information on the configuration options, see Widget configuration.