Avaya DMCC-JTAPI Service: AESUp

Owned by Kiss, Mate
May 24, 2022
1 min read

Application Enabled Services (AES) Up Alert

Content

Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>

Description:
#DESCRIPTION#

Alert attributes:
#CUSTOM_ATTRIBUTES#

 

Cause

This alert is sent if the connection between Verba DMCC/JTAPI Service and the AES is up again.

Resolution

No further action required.
However, if you receive this pair of alerts on a regular basis, please contact the support service and send the log files of the related service(s) - avaya_recorder.log file(s).
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files (x86)\Verba\log) folder on each server.