General Alerts: Certificate is not accessible

Owned by Kiss, Mate
May 24, 2022
1 min read

Certificate is not accessible

Content

Verba System Monitor has detected there are no calls recorded since <AT_TIME>
Computer name: <COMPUTER_NAME>

Cause

This alert is sent when a certificate is not accessible due to various reasons. Most of the certificates used by the system are stored in the Windows Certificate Store and access should be provided for the services. This could prevent the communication between internal system components and with external systems completely.

Resolution

Ensure the services have access to the certificate. The system uses certificates at various places for internal communication (server certificate), encryption and signing, web application, etc.

If the problem remains, please contact the support service and send the log files of the related service(s). 
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.Â