Unified Call Recorder Service: RecProviderDown Alert

Owned by Kiss, Mate
May 24, 2022
1 min read

Recording Provider Down Alert

Content

Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>

Description:
#DESCRIPTION#
Alert attributes:
#CUSTOM_ATTRIBUTES#

Cause

This alert is sent if a Cisco Gateway XCC connector or Speakerbus iCDS or Iptrade turret disconnects from the recorder.

Resolution

Confirm that the alert is from an UC platform that is recorded. In case it is from a not recorded platform, it is a false alert most likely generated by a port scanning application

If the connection should be on, and you did not receive a Recording Provider Up alert, please contact the support service and send the log files of the related service(s) - unified.log. If you received Recording Provider Up alert, the connection down state was temporary only.

Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.