Recording modes

The system supports multiple recording modes to control how conversations are recorded, captured or imported, whether it requires user interaction or not. Different recording modes might have different licensing requirements. Some recording modes are only available for specific integrations and modalities. The table below summarizes the available recording modes.

Recording Mode	Description	Supported Modalities	Supported Integrations
Full	All conversations are automatically recorded and stored for the configured extension.	All modalities	All integrations
On-demand	All conversations are automatically recorded, but they are first put into a buffer. If the recorded user (or his/her group supervisor) marks the conversation to be kept then the conversation is placed into the permanent store. If it is left unmarked then it is automatically deleted after a period of time that is defined in the configuration (up to 48 hours).	Voice, Video, Screen and Application Share, File Share, Instant Messaging, SMS	All integrations except trader voice, radio, imports
Controlled	The users need to start recording manually, conversations are not recorded automatically. Users can trigger recording: from the Web Application under Ongoing Conversations Ongoing conversations, using the Skype for Business Window Extension (available on Windows-based desktop clients only), from a Cisco phone, or from a custom application using the related APIs. The recording is started only when the user triggers recording, the conversation will not contain the entire conversation. The recording can be stopped using the same controls. Users can restart recording as well, in this case, a new recording is created in the system.	Voice	All integrations except trader voice, radio, imports
Controlled, Auto-start	All conversations are automatically recorded and the users have the ability to stop recording at any time using the same controls available for controlled recording (see above). Users can restart recording as well, in this case, a new recording is created in the system.	Voice	All integrations except trader voice, radio, imports
Do not record	The configured extension will not trigger recording.	All modalities	All integrations except Avaya, radio, BT ITS
Never Record	A conversation will never be recorded if the configured extension is a participant, even if other participants are configured for recording.	All modalities	All integrations except Avaya, radio, BT ITS
Relay Only	The extension will not be recorded, but the calls will be relayed through a Verba proxy.	Voice, Video, Screen and Application Sharing	Skype for Business
Announcement Only	The extension will not be recorded, but an announcement will be played by the system.	N/A	Skype for Business