Searching and viewing transcripts

Full-text search

In the Verba Web Interface under Conversations, you can search for words or phrases mentioned in the transcripted conversations. The search results will be highlighted in the transcript and in a small window of context will be shown in the results as well. You can find more in the Searching in IM conversations and voice transcripts article. 

Playback

During the playback, the portion of the transcript corresponding to the currently played part of the media will be automatically highlighted. Clicking on a word on the transcription will jump the playback to the corresponding part of the media, and start the playback. 

Automatic labeling rules

You can use the Automatic labeling to add labels based on transcripts. You can create an automatic labeling rule based on your current search by clicking on the 'Create labeling rule from these' link. The text search query will be copied as filtering criteria to a newly created Label Rule. The filtering criteria for searching in IM conversations, SMS and voice transcripts is Text Search.